On-Site Resident Services Manager - Boston/Watertown, MA We are seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will lead a team of maintenance technicians and coordinators, work with outside vendors, and collaborate with our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality. This is a fully on-site role, five days a week, based in various sites within Boston and Watertown, MA. This role reports to the Head of Portfolio and is supported by two additional Resident Services Managers, providing collaborative oversight and backup across the broader portfolio. You must be the type of person who… is a confident leader who can motivate a team, hold people accountable, and develop talent can work independently and take full ownership of their portfolio without needing to be managed is vigilantly organized and process driven is proactive and knows how to be creative to find solutions to problems can handle all types of personalities and does not rattle easily if a situation becomes stressful can easily work on multiple projects and deadlines simultaneously but can focus on the task at hand without being distracted is comfortable doing any task, big or small, to get the job done and help grow the business is an excellent communicator and is comfortable speaking with and writing to residents and owners on a regular basis has a strong understanding of real estate financial reporting and budgeting has a strong understanding of multifamily residential physical property systems and equipment including plumbing, heating/cooling, electrical, and water/sewer has extremely high standards and is committed to completing tasks the right way

Requirements:

B.A. or other university degree 3+ years of experience in residential property management Able to travel On-site experience Affordable housing and section 8 experience preferred Used to work with high volume work orders Able to be 5 days a week in Watertown Duties & Responsibilities (examples of but not limited to…) Managing maintenance requests, proactively supervising maintenance technicians to ensure work order and project completion on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocol Scheduling and negotiating with vendors to provide proposals for repairs and improvements Scheduling and supervising preventative maintenance items for portfolio Conduct building walk-throughs, ensuring buildings look their best and communicating with owners on issues/ideas for improvements Troubleshoot building issues and manage appropriate vendors or staff to resolve issues Proactively follow up on delinquencies, ensuring timely rent collection Ensure all lease paperwork, charges, pass-through fees are properly documented Oversee the move-in/move-out process Coordinate with the leasing team to ensure all units are properly listed and marketed Oversee the renewal process Supervise vendors and staff on site where necessary. Handle on-call emergency service on nights and weekends (part of a rotation) Compensation Salary range: $65K-$75K/year plus benefits

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): Do you have a valid driver's license and is it currently active? do you have on-site experience? Can you make a commute to Watertown and oversee work in that location 5 days a week? Do you have affordable housing/section 8 experience?

Work Location:

In person