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Job Description
Community Supports Manager (ILS & IHS)
Opportunity Type:
Full-time, FLSA Exempt Office Location:
South Shore, MA Pay Range:
$60,000 - $67,781 annually•Final offers are based on experience, qualifications, skill set, and location.
Sign On Bonus:
$2,000 - Full Time (30+ hours), Bonuses paid in two increments; terms apply. About The Arc of the South Shore The Arc of the South Shore is proud to celebrate 75 years of advocacy and impact. Since 1951, we've partnered with individuals with disabilities and their families to build inclusive communities and support meaningful, independent lives. Join a mission-driven nonprofit known for excellence in developmental disability services, autism support, and community-based care. About the Role We are seeking an experienced Human Services Manager / Program Manager to lead our Community Supports (ILS & IHS) programs serving adults and transition-age individuals with intellectual and developmental disabilities (IDD) and autism. This role oversees case management, staff supervision, and community-based service delivery to ensure high-quality, person-centered supports aligned with Massachusetts DDS standards. This is a full-time, exempt leadership position with 24/7 on-call rotation, ideal for candidates with experience in IDD services, residential programs, or community supports management. What You'll Do Program Management & Staff Leadership Supervise and coach Community Supports Specialists / Direct Support Professionals (DSPs) Lead hiring, training, scheduling, and performance management Ensure compliance with DDS regulations, ISP goals, and human services best practices Provide emergency coverage and participate in on-call leadership rotation Case Management & Individual Support Oversight Oversee Individual Service Plans (ISPs) and goal implementation Support individuals living independently (ILS) or with families (IHS) Coordinate medical, behavioral health, vocational, and community services Lead crisis response, behavioral support, and problem-solving Community-Based & Family Support Services Promote independent living skills, self-determination, and community integration Partner with families, guardians, DDS service coordinators, and providers Ensure safe, supportive, and stable home environments Compliance, QA & Program Operations Maintain compliance with DDS, DPPC, and state regulations Monitor documentation, incident reporting, and service delivery metrics Support quality assurance, audits, and program development initiatives What We're Looking For Education & Experience Bachelor's degree in Human Services, Social Work, Psychology, or related field (preferred) 1+ year of supervisory or program management experience in: Developmental Disabilities (IDD/DD) Autism Services Mental Health or Community-Based Services Experience with DDS-funded programs, ILS, IHS, or residential services strongly preferred Core Skills Strong team leadership and staff supervision experience Background in case management and person-centered planning Knowledge of Positive Behavioral Supports (PBS) Excellent communication, crisis management, and organizational skills Ability to work independently and manage field-based teams Requirements Valid driver's license and reliable transportation Ability to travel locally (home visits, community settings) Ability to participate in 24/7 on-call rotation Completion of required training and certifications Why this Role Matters As a Community Supports Manager , you will directly impact the lives of individuals with disabilities by ensuring access to high-quality, person-centered care that fosters independence, dignity, and full community participation. Your leadership will support both individuals and staff, driving meaningful outcomes across community-based disability services. Benefits (30+ Hours/Week) Health & dental insurance (up to 80% employer paid) Vision insurance (100% employer paid) Group life insurance & long-term disability Paid time off, including 13 holidays 403(b) retirement savings plan Employee Assistance Program (EAP) Employee referral program Apply Today Ready to advance your career in human services leadership, program management, or developmental disability services? Apply today on Indeed and join The Arc of the South Shore as we celebrate 75 years of advocacy, inclusion, and community impact.
Pay:
$60,000.00 - $67,781.00 per year
Benefits:
403(b) Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Vision insurance
