SUMMARY/EXPECTATIONS

Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.

ESSENTIAL FUNCTIONS

Provide excellent customer service in person, over the phone, and online Assist customers with unit rentals, payments, and account questions Conduct property tours and explain unit features and benefits Maintain the cleanliness and appearance of the facility Perform daily site checks, including security walkthroughs Effectively resolve customer/tenant problems Complete and submit company forms and reports accurately and timely Process payments and complete basic administrative tasks

OTHER JOB FUNCTIONS

Contribute to a positive work environment
Maintain a professional personal appearance
Perform minor maintenance & custodial duties
Enforce rules governing the property
Maintain clean, orderly office and restrooms
Stock merchandise (if applicable)
Perform other duties as assigned

PHYSICAL REQUIRMENTS

Sit or stand for up to 8 hours per day
Ability to traverse entire property for audit, lock removal or tour purposes
Ability to bend, twist and lift
Ability to frequently lift or move up to 25 lbs.

of pressure; occasionally lift or move up to 40 lbs. of pressure Requirements

QUALIFICATIONS

Previous retail, support, or customer service experience
Computer experience (preferably MS Office suite)
Communicate effectively, both written and verbally (English)
Demonstrates high customer service standards
Pass a pre-employment drug screen and have acceptable results of a background check
Current valid driver's license and auto insurance

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