Leasing Specialist

Role :

The Leasing Specialist serves as a brand ambassador, embodying the Solhem spirit in all interactions with residents and potential residents.

Reporting :

The Leasing Specialist reports to the Property Manager.

Schedule :

Full-time, typically 10am-6pm Monday-Saturday and/or Sunday if business levels require, with one weekday off

Essential Responsibilities:

Leasing Apartments Conduct in-person and virtual property tours for prospective residents. Professionally present the community and specific apartments, highlighting features, benefits and policies of the property. Respond promptly to leasing inquiries via phone, email, and in person. Effectively close touring leads at a percentage determined through the collaborative assessment of you and the Property Manager, taking into account factors such as traffic, market conditions, and overall leasing performance. Marketing & Market Research Perform monthly website and ILS audits. Collect and update market comparable data. Tour neighboring properties to gather market intelligence. Maintain knowledge of market conditions. Provide insights and share ideas to help the property achieve occupancy goals. Assist with monthly social media content creation with Senior Leasing Specialist and Marketing Manager for assigned assets Resident Relations & Retention Efforts Address resident questions and concerns professionally. Assist Property Manager with management tasks as requested, such as package management, property walks, arranging fresh flowers, etc. Foster positive relationships with current and prospective residents. Assist with targeted resident retention efforts, including organizing community events. Strive to exceed resident satisfaction by bringing Solhem Hospitality TM to all interactions. Maintaining Property Standards Ensure that all properties meet the Solhem standard by maintaining the curb appeal, office, amenities, model apartment, and vacant apartments in pristine condition for tours Complete administrative, cleaning and/or general labor duties as requested by the Property Manager. Stage the model and common areas with design expertise to reflect and represent the Solhem brand. Maintain compliance with legal and fair housing standards This list is not comprehensive and responsibilities may change or be added at any time. Teamwork Fair Housing Regulations Customer Service Hospitality Direct Sales Time Management Google Workspace Customer service Sales and closing skills Communication skills Hospitality Lead management and follow-up Time management Interpersonal communication Organization and attention to detail Problem solving Conflict resolution Basic Fair Housing knowledge Professional presentation and demeanor Ability to multi-task in a fast-paced environment