Full Job Description Job Overview:

We are seeking a dynamic and highly organized Operations Administrator to join our team! The Operations Administrator is a support role for the Operations team, keeping day-to-day operations running across multi-family and single-family properties. Core responsibilities span inspections, parking compliance, resident communication, site coverage, and assisting with city inspections and new property acquisitions. The role calls for strong organization, good judgment when dealing with residents, and careful recordkeeping — and it's positioned as a growth role, with more responsibility available as the portfolio and team expand.

Responsibilities:

Conduct inspections on rental units across multi-family and single-family properties. Cover sites as needed, providing flexible on-the-ground support across the portfolio. Support city inspections and help ensure properties remain in good standing with local officials. Conduct monthly parking permit audits to verify compliance and identify discrepancies. Communicate with residents daily via email, phone calls, and text messages. Communicate regularly with staff, leadership, vendors, and city officials to coordinate inspections and resolve issues. Manage resident expectations and handle escalations professionally. Monitor incoming mail, emails, and phone calls related to inspections and compliance. Participate in team meetings and maintain consistent communication with department leadership. Maintain organized, accurate records of inspections, compliance items, and resolutions. Perform additional inspections and administrative tasks as needed to support the department.

Requirements:

Strong attention to detail and organizational skills. Ability to document information accurately and consistently. Comfortable having firm or difficult conversations with residents when required. Strong written and verbal communication skills. Ability to manage multiple tasks and deadlines. Willingness and eagerness to learn property management processes. Basic computer proficiency and ability to learn property management software.

Schedule:

Monday-Friday 8am-5pm This work environment will be a mix of in the office and out in the field.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you ever worked for Black Swan Property Management before? • Have you ever lived in Black Swan Property Management or operated buildings?

Experience:

Attention to detail: 1 year (Preferred)

Multitasking:

1 year (Preferred)

Work Location:

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