Regional Property Manager

Position Summary The Regional Manager is responsible for managing the overall operations of a portfolio of assigned apartment communities throughout North Carolina. This position manages a team of property managers, leasing consultants, and maintenance professionals focused on driving value within an assigned portfolio by increasing occupancy rates, maintaining the overall community appearance, and delivering a high-quality living experience for our residents. Essential Job Functions 1. Provides direction and oversight of the day-to-day property management, leasing, and service departments by focusing efforts on maintaining high levels of retention, community appearance, and overall customer service levels with residents 2. Manages operations and analyzes financials to ensure all communities within the assigned portfolio are profitable and operating within their approved annual operating budget 3. Partners with executive leadership to develop property-specific operational goals and initiatives for each community 4. Provides leadership, guidance, and operational direction to Community Property Managers within the assigned portfolio, handling escalated employee and residential issues as needed 5. Conducts regular visits and inspections of the portfolio to identify areas of opportunity and prepares periodic reports and updates on the condition of the properties for company leadership 6. Coaches, trains, and manages the performance of all on-site employees within the assigned portfolio 7. Oversees and approves work performed by vendors in conjunction with the Community Property Managers, including the management of capital improvement projects 8. Ensures property-related marketing and advertising campaigns are aligned with overall company vision 9. Develops and maintains strong relationships with customers, prospects, residents, vendors and employees 10. Performs market surveys to ensure product offerings are competitively priced 11. Ensures all employees are following operational policies and procedures 12. Performs administrative functions as needed, including the verification and submission of invoices to the AP department, collection and posting of rents, management of daily operational data in Yardi/other software, and facilitating the eviction process 13. Assumes additional responsibilities and performs special projects as required Required Qualifications Education, Training and or/ Experience Associate degree with ten plus years of property management experience and five plus years of supervisory experience managing large-scale, residential apartment communities, or equivalent combination of education and experience. Knowledge, Skills, and Personal Characteristics 1. Advanced management, leadership, and team development abilities 2. Strong verbal and written communication skills 3. Excellent organizational skills and attention to detail 4. Strong problem-solving skills 5. Well-developed knowledge and understanding of building structures and systems, including HVAC, electrical, plumbing, and pavement management 6. Proven ability to form relationships with internal business partners and external partners 7. Displays a positive, friendly, and professional attitude with a strong focus on customer service 8. Proficient with residential property management technology programs such as Yardi and Microsoft Office products, including Excel 9. General knowledge and understanding of accounting principles with an ability to read and interpret financial statements Physical Demands The nature of work requires an ability to communicate and exchange information, prepare work documents, and operate standard business office equipment. Requires the ability to lift and move materials or equipment up to 10 pounds. Working Conditions Work is performed in a general office environment and apartment community. Weekend work and some evening work is required.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person