A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
This position is responsible for leading and directing all community operations. The Property Manager leads and motivates community team members to provide service to our residents and maintain a high level of resident satisfaction.
Essential Duties and Responsibilities:
Property Manager duties and responsibilities include but are not limited to: Lead, direct and oversee all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by Preston Communities standards and policies, while working within budgetary guidelines. Recruit, hire, on board, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Train team members on proper leasing techniques and resident service. Ensure property performance is maintained—this includes walking the grounds to ensure product is show ready, walk all made ready apartments to inspect and ensure ready for new resident. Tour visitors and guests (this includes prospects, owners, guests from corporate) to show amenities, apartments, community etc. (This may involve walking up hills and up and down stairs). Conduct regular performance reviews and address associate concerns and employee relations issues. Conduct weekly meetings with leasing and maintenance team. Develop and administer the community budget. Evaluate unit prices in accordance with the market and budgeted goals. Obtain bids for all contract services and oversee routine capital projects. Ensure that the on-site team provides the highest level of service to residents: respond appropriately to resident concerns. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Education and/or
Experience:
College degree preferred. Minimum three (3) years in Property Management Role. Must have a strong customer service and leasing background. Professional designations are helpful, but not required. (ARM, NALP, CAM, CAPS etc.) Other Requirements Must have valid driver's license and vehicle insurance. Language Skills The ability to read and interpret documents such as safety rules, operating and maintenance instructions and manuals; ability to write routine reports, work orders and correspondence along with the ability to speak effectively before groups or customers or employees of organization. Mathematical Skills Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area using whole numbers, common fractions and decimals. Ability to compute rates, ratio and percent and to draw and interpret bar graphs. Computer Skills Ability to use Microsoft Office products (word, excel, power point) and have the ability to grasp other software programs, with instruction, such as industry software. (OneSite) Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations. Mental/Emotional Demands Must be able to work with persons who are in stressful situations due to nature of customer service environment. Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Must be able to walk entire property, including climbing stairs. Must be able to use hands and fingers as needed to perform various tasks. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise levels in the work environment are usually moderately quiet and at a professional volume.
