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B & J Plumbing, Heating, and Air Conditioning

Residential HVAC Service Manager

Pay: $75,000–$90,000/yr

Posted: 8 weeks ago

Location: Wilson, NC (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Residential Community Manager

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Based on North Carolina data

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What they do

A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.

$67,540 / year median in North Carolina

+14% projected growth

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Job Description

If you're an experienced Residential HVAC Service Manager looking for a company that values your leadership, supports your growth, and gives you the opportunity to make an impact, we'd love to meet you! B&J Plumbing, Heating, and Air Conditioning is looking to add an experienced Residential HVAC Service Manager to our team. As a family-owned and operated company serving homeowners for over 40 years, we've built a reputation for quality, integrity, and exceptional service. We're looking for a leader who takes pride in developing technicians, improving operations, delivering an outstanding customer experience, and helping our team continue to grow. Reasons to

Join B&J Plumbing, Heating and Air Conditioning:

Competitive salary plus bonus opportunities. Company-sponsored medical, dental, and vision benefits. Paid Time Off (PTO) and paid holidays. 100% company-paid medical, dental, and vision premiums. 401(k) retirement plan with company match. Company-provided truck with dispatch from home. A company that invests in your success so you can build a comfortable, stable lifestyle.

Responsibilities:

Lead, coach, and develop a team of residential HVAC Service technicians. Oversee daily service schedules to ensure jobs are completed safely, on time, and to company standards. Review and drive key performance indicators (KPIs) to improve team performance, quality, and efficiency. Provide technical guidance and support to installation crews on complex jobs. Collaborate with the sales, dispatch, warehouse, and service teams to ensure smooth project execution. Conduct ride-alongs, performance evaluations, and regular coaching sessions to support employee growth. Foster a positive, team-oriented culture focused on accountability, professionalism, and continuous improvement. Assist with interviewing, hiring, and onboarding new HVAC service team members as needed.

Qualifications:

Minimum of 2 (two) years of residential HVAC service leadership experience and 5 (five) years of residential HVAC service technician experience. Strong knowledge of residential HVAC systems, service procedures, and industry best practices. ServiceTitan experience is highly desirable. Excellent communication and customer service skills. Strong attention to detail and follow-through. Excellent troubleshooting, problem-solving, and decision-making skills. Strong leadership, coaching, and team development abilities. Valid driver's license with a clean driving record. Must be able to pass a background check. Join a company that stands behind its team, invests in its people, and gives you the opportunity to make a lasting impact. Apply today and build your future with B & J Plumbing, Heating & Air Conditioning!

Pay:

$75,000.00 - $90,000.00 per year

Benefits:

401(k) matching Company truck Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of Residential HVAC Service experience do you have? Do you have ServiceTitan experience?