Support tenant relations by handling concerns and requests on a timely basis to ensure tenant satisfaction.
Mediate between tenants and Dakota Property Management with professionalism and discretion.
Monitor compliance with lease agreements and escalate issues as needed.
Maintain accurate records of tenant communications and incidents in property management systems.
Maintain accurate tenant records and ledgers.
Produce and communicate lease renewal offers to tenants.
Collaborate with leasing and maintenance teams to ensure a seamless tenant experience.
Stay current on local housing regulations and fair housing laws.
Answer tenant calls and handle inquiries to ensure excellent customer service and satisfaction. Address tenant concerns and answer tenant questions.
Answer vendor, owner, and all other calls.
Maintain and update documents related to tenant accounts and business reports.
Maintain accurate records of all transactions and submit reports on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, owner's statements, owner draws etc.).
Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
Ensure that A/P invoices are entered and properly allocated in the software, and paid on a timely basis.
Ensure timely bank transactions including deposits, transfers, and ACH.
Property Management accounting including: Enters, tracks, and pays bills for properties and overhead; maintains security deposit, operating, and overhead bank accounts; makes bank transfers as necessary to maintain accurate bank balances; collects and inputs rent and other payments; ensures payments are posted to the correct charges, makes bank deposits; maintains records of company assets; issue security deposit refunds • Performs clerical duties and orders office supplies • Assists with quarterly and annual filings • Generate necessary legal action documents and process in accordance with State and Company guidelines.

Maintain utility billing system and tenant liability coverage system.
Maintain vendor/contractor communications concerning scheduling, billing, vendor relations, W-9s, and certificates of insurance.
Bills time to owners for cleaning & maintenance personnel.
Assist in ordering, care, maintenance, and utilization of department equipment, supplies, and inventories.
Develop and/or implement tenant retention programs.
Ensure that all service requests are recorded and communicated appropriately to maintenance. Use analytical and logical problem-solving skills to make such decisions. Take note of known issues with certain properties and handle work orders accordingly.
Occasional leasing responsibilities including showing units, processing applications, executing leases, and moving in tenants.
Planning and execution of marketing for properties and DPM
Support the move-in and move-out process. Qualifications and Skills
Excellent customer service skills.
Excellent communication, interpersonal, and conflict-resolution skills.
Be able to maintain an acceptable response time. This is a fast-paced business and texts, emails, and calls need to be returned as quickly as possible.
Be self-motivated with an ability to act proactively and independently.
Strong organizational and time-management abilities.
Competent computer skills including but not limited to, internet search, Microsoft Word and Excel, and Gmail.
Demonstrate ability to apply principles of logical thinking to identify and solve problems.
Must possess a positive and professional attitude under all circumstances.
Must be a team player.
Must have excellent written and verbal communication skills.
Ability to follow through with tasks and follow-up as necessary.
Attention to detail.
Ability to multi-task and prioritize tasks to complete the most pertinent tasks first.
Participate in training in order to comply with new or existing laws.
Present self in a professional manner at all times throughout the workday when representing the company or properties.
Comply with expectations as demonstrated in the Employee Handbook.
Successfully pass a drug test.
Proven accounting experience in accounts receivable and/or accounts payable preferred but not required.
Property management experience preferred but not required.

Competitive Salary and benefits.

Job Type:

Full-time Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Vision insurance Ability to

Commute:

Minot, ND 58701 (Required) Ability to

Relocate:

Minot, ND 58701: Relocate before starting work (Required)

Work Location:

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