Bookkeeping and Tenant Services Associate

Job Summary The Bookkeeper/Tenant Relations Specialist is responsible for professionally representing the company to tenants and portfolio owners. Primary job duties include tenant relations, accounting/bookkeeping, and managing operational processes for the property management business. Primary Responsibilities and Duties

• Support tenant relations by handling concerns and requests on a timely basis to ensure tenant satisfaction.
• Mediate between tenants and Dakota Property Management with professionalism and discretion.
• Monitor compliance with lease agreements and escalate issues as needed.
• Maintain accurate records of tenant communications and incidents in property management systems.
• Maintain accurate tenant records and ledgers.
• Produce and communicate lease renewal offers to tenants.
• Collaborate with leasing and maintenance teams to ensure a seamless tenant experience.
• Stay current on local housing regulations and fair housing laws.
• Answer tenant calls and handle inquiries to ensure excellent customer service and satisfaction. Address tenant concerns and answer tenant questions.
• Answer vendor, owner, and all other calls.
• Maintain and update documents related to tenant accounts and business reports.
• Maintain accurate records of all transactions and submit reports on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, owner's statements, owner draws etc.).
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Ensure that A/P invoices are entered and properly allocated in the software, and paid on a timely basis.
• Ensure timely bank transactions including deposits, transfers, and ACH.
• Property Management accounting including: Enters, tracks, and pays bills for properties and overhead; maintains security deposit, operating, and overhead bank accounts; makes bank transfers as necessary to maintain accurate bank balances; collects and inputs rent and other payments; ensures payments are posted to the correct charges, makes bank deposits; maintains records of company assets; issue security deposit refunds • Performs clerical duties and orders office supplies • Assists with quarterly and annual filings • Generate necessary legal action documents and process in accordance with State and Company guidelines.

• Maintain utility billing system and tenant liability coverage system.
• Maintain vendor/contractor communications concerning scheduling, billing, vendor relations, W-9s, and certificates of insurance.
• Bills time to owners for cleaning & maintenance personnel.
• Assist in ordering, care, maintenance, and utilization of department equipment, supplies, and inventories.
• Develop and/or implement tenant retention programs.
• Ensure that all service requests are recorded and communicated appropriately to maintenance. Use analytical and logical problem-solving skills to make such decisions. Take note of known issues with certain properties and handle work orders accordingly.
• Occasional leasing responsibilities including showing units, processing applications, executing leases, and moving in tenants.
• Planning and execution of marketing for properties and DPM
• Support the move-in and move-out process. Qualifications and Skills
• Excellent customer service skills.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Be able to maintain an acceptable response time. This is a fast-paced business and texts, emails, and calls need to be returned as quickly as possible.
• Be self-motivated with an ability to act proactively and independently.
• Strong organizational and time-management abilities.
• Competent computer skills including but not limited to, internet search, Microsoft Word and Excel, and Gmail.
• Demonstrate ability to apply principles of logical thinking to identify and solve problems.
• Must possess a positive and professional attitude under all circumstances.
• Must be a team player.
• Must have excellent written and verbal communication skills.
• Ability to follow through with tasks and follow-up as necessary.
• Attention to detail.
• Ability to multi-task and prioritize tasks to complete the most pertinent tasks first.
• Participate in training in order to comply with new or existing laws.
• Present self in a professional manner at all times throughout the workday when representing the company or properties.
• Comply with expectations as demonstrated in the Employee Handbook.
• Successfully pass a drug test.
• Proven accounting experience in accounts receivable and/or accounts payable preferred but not required.
• Property management experience preferred but not required.

Competitive Salary and benefits.

Job Type:

Full-time Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Vision insurance Ability to

Commute:

Minot, ND 58701 (Required) Ability to

Relocate:

Minot, ND 58701: Relocate before starting work (Required)

Work Location:

In person