Deliver excellent customer service to tenants and prospective tenants.
Serve as the primary liaison between the Residential Service Director and tenants.
Maintain records of tenant communications and resolutions.
Set-up, oversee, and promote community events and activities.
Accept, submit, and document rent payments.
Upload tenant communications including newsletters, flyers, and announcements.
Report all tenant inquiries, complaints, and concerns to the Residential Service Director, (RSD), and refer tenants, vendors, and community organizations to the appropriate department as directed.
Schedule tenant Zoom meetings and other appointments.
File, organize, and maintain tenant records.
Other duties as assigned are to support the effective operation of the property and tenant relations.
Lite travel throughout properties and directed location. Physical Requirements
Lifting to 25-30 pounds (event supplies, file boxes, equipment).
Bending, reaching, and carrying materials as needed for community room set-up and breakdown.
Sitting for extended periods while working on a computer.
Standing and walking throughout the property to engage with tenants, vendors, and community spaces. Key Responsibilities
Provide administrative support (rent payments, documents, scheduling, newsletters).
Deliver exceptional customer service with empathy and professionalism.
Proactively address tenant concerns by redirecting to proper departments.
Maintain clear communication with the Residential Service Director (RSD)and tenants.
Regularly assess tenant satisfaction and recommend improvements. Key Skills Required
Strong communication (written and verbal).
Interpersonal and trust-building skills.
Problem-solving and issue-redirection skills.
Customer service excellence.
Competence with JRE platforms (ex.

, Zoom, Excel, Word, PowerPoint, Canva, Timeclock app.)

Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

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