Operations Manager, Community Services

Operations Manager, Community Services Salary Range:

$62,354-$111,852 annually About Saratoga Hospital At Saratoga Hospital , we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Operations Manager, Community Services to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Community Services Manager provides direct oversight of staff to ensure alignment with operational goals and patient needs. The Manager conducts regular 1:1 meetings and daily team huddles, leads case reviews, and coordinates case conferences to support high-risk, high-need Medicaid members and promote high-quality, patient-centered care. This role supports hiring and onboarding, staff training, and ongoing coaching while developing strategies that strengthen team performance and service delivery. In addition, the Manager develops and presents reports that measure efficiency, workflow, and quality metrics to inform decision-making and program improvement. Working collaboratively with department leaders, the Manager serves as a liaison with internal and external stakeholders to advance program goals, support community service planning, and improve patient outcomes while ensuring NYS Health Home and 1115 Waiver services remain compliant with NYS Department of Health and Saratoga Hospital requirements. This role is responsible for fostering and maintaining a team culture grounded in kindness, respect, and collaboration. The Manager models these values in daily interactions and creates an environment where staff feel supported, engaged, and empowered to work together in service of patients and one another. What You'll Do Oversee the performance of the Community Care Management team, including supervision, performance appraisals, goal setting, training, and staff development. Initiate, implement, and monitor policies and procedures aligned with NYS DOH Health Home and 1115 Waiver requirements and care coordination best practices. Monitor program performance and ensure quality, efficiency, and performance metrics are accurately collected, evaluated, and reported in a timely manner. Lead quality and performance improvement efforts, including incident tracking, monitoring, and resolution. Collaborate with internal departments and external partners to promote continuity of care, cross-sector collaboration, and improved patient outcomes. Utilize knowledge of federal, state, and local resources to guide appropriate referrals that address patient unmet needs; assist with home visits as necessary. Establish and maintain relationships and contracts with network providers, community agencies, and program stakeholders. Participate in regional and statewide workgroups as assigned. Ensure full compliance with NYSDOH requirements and all regulatory standards. Maintain required documentation, statistics, and reports to meet program and regulatory reporting requirements. Complete projects within established timeframes and meet regularly with the Program Director to provide updates and address questions or concerns. Maintain confidentiality of all patient and program information.

What You Bring Required Qualification:

Bachelor's degree and a minimum of one year of supervisory experience within the NYS Health Home program. Demonstrated success leading teams, managing program operations, and achieving performance and quality goals.

Preferred Qualifications:

Extensive knowledge of the NYS Health Home program Licensed level healthcare professional with prior experience in a behavioral health setting or Master's level professional with two years of supervisory experience in a behavioral health setting.

Licensed level healthcare professional includes:

Physicians, Psychiatrists, Physician's Assistants, Nurse Practitioners, Psychiatric Nurse Practitioners, Registered Professional Nurses, Licensed Practical Nurses, Licensed Psychologists, Licensed Clinical Social Workers, Licensed Master Social Workers, Licensed Mental Health Counselors, Licensed Marriage and Family Therapists, Licensed Psychoanalysts, Licensed Creative Arts Therapists, and Licensed Occupational Therapists. Previous experience working with high-risk, high-need populations. Must be able to use Microsoft Outlook, Excel and other proprietary software. Must be able to pass background checks. Experience using Netsmart Care Manager, MAPP, PSYCKES and other NYS applications Knowledge of community resources Excellent customer service skills Able to work a flexible schedule. Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits , including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs , known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.