Position Summary:

The Residential Shelter Manager works within the YWCA's Domestic Violence Emergency Shelter, providing compassionate, individualized support to residents. This position helps participants address safety, abuse, and housing-related concerns through case management, advocacy, and empowerment counseling. The Shelter Manager ensures a safe, supportive, and structured environment that promotes healing and independent living skills.

Schedule:

Full-time, 32 hours per week (Wednesday through Saturday) Second shift: 11:00 a.m. - 7:30 p.m.

Key Responsibilities:

Ensure the safety and wellbeing of all shelter residents. Provide crisis intervention, advocacy, and empowerment counseling to survivors of domestic violence and sexual assault. Conduct intakes, explain shelter procedures, residents' rights, and confidentiality guidelines. Facilitate weekly case management meetings and counseling sessions with residents. Assist residents in developing goal plans addressing safety, housing, finances, employment, and parenting needs. Model respectful communication and create a supportive living environment. Lead evening house meetings to encourage teamwork, accountability, and shared responsibilities. Coordinate transportation and accompany residents to appointments or court hearings as needed. Maintain case notes, documentation, and follow-up contacts in compliance with program and funder requirements. Respond to crisis hotline calls and provide on-call coverage as scheduled. Ensure shelter maintenance, cleanliness, and compliance with PCADV and safety standards. Support public awareness and community events related to domestic violence, sexual assault, and homelessness.

Qualifications:

High school diploma or equivalent required; associate degree preferred. Two years of experience in social services or volunteer experience in a domestic violence/sexual assault program preferred. Valid driver's license, clean driving record, and reliable vehicle with current registration, inspection, and insurance. Must obtain required background clearances (State Police, Child Abuse, and FBI). Successful completion of the Victims' Resource Center's Counselor/Advocate Training (provided upon hire). Strong communication, organization, and conflict-resolution skills. Ability to manage multiple priorities and work effectively under changing conditions. Demonstrated commitment to empowerment and the elimination of violence. Understanding and agreement with the YWCA mission and values.

Benefits:

Health, vision, and life insurance Retirement plan with employer contribution Paid time off and holidays Employee Assistance Program (EAP) About the

YWCA Bradford:

The YWCA Bradford is a nonprofit organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. The Victims' Resource Center (VRC) provides confidential, comprehensive services for individuals affected by domestic violence and sexual assault.

Join Our Team:

If you are passionate about helping others and want to make a difference in the lives of survivors and their families, we invite you to apply and become part of the YWCA Bradford's mission-driven team.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

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