Residential Program Supervisor

Residential Program Supervisor Quality Healthcare Group, Inc Glenolden, PA Job Details Full-time $21 - $28 an hour 7 hours ago Benefits Dental insurance Vision insurance Qualifications Incident reporting compliance Staff supervision Caregiving documentation requirements Healthcare staff management Medication safety and administration compliance Accreditation standards (regulatory compliance area) Staff scheduling Social service program staff supervision Care documentation Team scheduling High school diploma or GED Driver's License Schedule creation Working with adults with disabilities Workforce management Managing patient records Payroll record maintenance Full Job Description Quality Healthcare Group, Inc. | Glenolden, PA (Delaware County) | Full-Time About Us Quality Healthcare Group, Inc. (QHCG) is a CARF-accredited human services organization based in Delaware County, Pennsylvania, providing home health and community-based services to individuals across the lifespan. We are committed to person-centered care, regulatory excellence, and a culture of accountability at every level of our organization. Position Summary The House Manager / Residential Program Supervisor at QHCG is a dual-function leadership role combining the on-site operational accountability of a House Manager with the programmatic oversight responsibilities of a Residential Program Supervisor. This individual is responsible for the daily operations of one or more assigned residential habilitation homes — managing staff, resident programming, documentation compliance, scheduling, payroll oversight, and physical site integrity — while also serving as the primary liaison between the home, the interdisciplinary team, Support Coordinators, families, and QHCG administration. This is not an entry-level role. The ideal candidate is a seasoned human services professional with a working command of Pennsylvania ODP regulations (Chapters 6100/6400), direct experience managing staff in a licensed IDD residential setting, and a demonstrated ability to run compliant, person-centered homes without daily administrative direction. Program Supervisors in this field are responsible for the daily operation of community homes for individuals with intellectual and developmental disabilities, including the delegation of work, assignment of duties, completion of tasks of direct support staff, and supporting the principles and values of self-determination in accordance with applicable policies and regulations. The House Manager / Residential Program Supervisor reports directly to the Administrator/Associate Administrator. Key Responsibilities Resident-Centered Care & Individual Programming Maintain thorough, current knowledge of every resident's ISP, care plan, behavioral support plan, diagnosis, history, and primary habilitation goals Participate in the individual plan process, development, team reviews, and implementation; provide and supervise activities for individuals in accordance with their individual plans; and support integration of individuals in the community Build and publish a monthly activity calendar for each home aligned to resident ISP goals, posted a minimum of two weeks in advance; coordinate a minimum of four community integration outings per month per home Implement structured daily and weekly routines covering meals, hygiene, personal care, recreation, vocational skill building, and life skills Participate in or lead ISP annual review meetings; document and report measurable quarterly progress toward all active habilitation goals Implement outcome-based activity modifications for any resident not meeting participation goals Uphold and document resident rights in compliance with

ODP/OLTL

standards; address, document, and resolve grievances per QHCG policy Communicate with residents' families on a regular basis to provide updates on programming, health status, and goal progress Maintain proactive, ongoing communication with all assigned MCO Support Coordinators; serve as the primary home-level contact for Support Coordinator inquiries and ISP updates Staff Supervision, Development & Performance Directly supervise all Direct Support Professionals (DSPs) and Home Health Aides (HHAs) assigned to all shifts across all homes Monitor staff for effectiveness and professionalism; ensure Chapter 6400 regulations are followed and adhered to across all assigned homes Conduct documented observed shift evaluations for each DSP on at least a monthly basis; provide written feedback and document findings Complete all staff competency evaluations using the QHCG competency checklist; maintain a live training due-date matrix covering CPR, Medication Administration, OSHA safety, and abuse/neglect certifications Administer and document corrective counseling for attendance and performance issues using QHCG HR forms; escalate to administration when appropriate Lead formal staff meetings with written agendas, documented minutes, and follow-up action items Conduct mid-probation check-ins for all staff within their first 90 days; prepare annual performance reviews for DSPs reaching their one-year anniversary Mentor Lead DSPs and identified shift leads for supervisory growth and succession readiness Work closely with the Program Director and administration to schedule staff meetings, coordinate trainings, and problem-solve issues that arise across shifts Scheduling & Staffing Management Independently publish a two-week rolling schedule for all assigned homes on time, every pay period Develop and maintain a documented on-call rotation; communicate it clearly to all staff Implement and enforce a shift-fill protocol for call-outs with documented escalation steps Monitor and proactively flag overtime before it is incurred; adjust coverage to protect budgeted hours and staffing ratios Ensure 1:1 and 1:2 staffing ratios are maintained per each resident's active service authorization at all times Identify chronically absent staff and initiate documentation or counseling processes in line with QHCG HR policy Payroll & EVV Oversight Own the full payroll submission process: timecard review, missed punch correction, approval, and submission to administration before close deadlines every pay period Reconcile EVV clock-in/out data against scheduled shifts each pay period; resolve all discrepancies before submission Track PTO usage and balances for all staff; flag issues to HR promptly Maintain an ongoing payroll discrepancy log available for audit review at any time Understand and be able to clearly articulate the relationship between billable hours and payroll hours to an auditor or ODP monitor Regulatory Compliance & Documentation Ensure full compliance with Pennsylvania Title 55 Chapters 6100 and 6400 across all assigned homes at all times Ensure all daily Therap and EIM documentation is completed within 24 hours with no gaps; conduct monthly audits for timeliness, narrative quality, and accuracy Audit all Medication Administration Records (MARs) monthly for completeness and accuracy; zero missed signatures or documentation gaps are acceptable Monitor all residents' medical, physical, dental, vision, and psychiatric appointment compliance; coordinate the scheduling and documentation of all required appointments in the system of record per Chapter 6400 timelines File all incident reports within 24 hours of any reportable event via

HCSIS, PCHC

portal, and internal QHCG forms; track all open corrective actions through to resolution Verify all residents have current physicals, dental, and vision appointments on file within required regulatory timeframes Confirm fire drill logs are current, completed monthly, documented, and signed by all staff Maintain and reconcile petty cash and resident funds ledger; submit a balanced, documented audit quarterly Independently respond to ODP monitoring visits, OLTL reviews, and unannounced inspections without administrative prompting; maintain home readiness at all times Physical Site Inspections & Safety Conduct monthly home inspections for each assigned site covering fire and life safety, interior environment, resident rooms, health and medical readiness, documentation compliance, and exterior/vehicle — using QHCG's standardized inspection checklist Complete quarterly inspections co-signed by both the House Manager/Supervisor and the Administrator; file all reports in the home record Identify and report all maintenance, safety, or environmental deficiencies immediately; track corrective action through resolution Verify fire extinguisher inspection dates, smoke detector function, egress paths, and posted emergency evacuation plans on a monthly basis Confirm vehicle registration, inspection sticker, and insurance are current where applicable Quality Assurance & Reporting Present a quarterly QAPI data summary to administration covering incident trends, documentation compliance, staffing ratios, and resident activity and goal outcomes Identify at least one process improvement opportunity per quarter and propose a written corrective solution to administration Track and report ISP goal progress data for all residents quarterly to the interdisciplinary team Submit all required monthly compliance reports: incident summary, staffing ratio logs, and medication administration records Review billing exceptions from EVV and work with the billing coordinator to resolve all outstanding items each billing cycle Required Qualifications High school diploma or GED required; Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Education, or a related field strongly preferred Minimum 2-3 years of direct experience in a residential habilitation, community home, or IDD setting Minimum 1-2 years of demonstrated supervisory experience over direct care staff in a licensed residential program In-depth working knowledge of Pennsylvania ODP Chapter 6400 regulations and familiarity with Chapter 6100; ability to apply regulatory standards independently in day-to-day operations Experience with medication administration and MAR documentation in a residential setting Demonstrated ability to independently manage staff scheduling, payroll processes, and EVV compliance Familiarity with incident reporting platforms including HCSIS and EIM (Enterprise Incident Management) Valid Pennsylvania driver's license with a clean driving record Ability to pass Pennsylvania criminal background check, child abuse history clearance, and FBI fingerprinting as required under applicable regulations Current CPR/BLS certification (or willingness to obtain prior to start) Strong written and verbal communication skills; able to produce professional documentation, reports, corrective action plans, and meeting minutes independently Preferred Qualifications Prior experience as a House Manager, Residential Program Supervisor, or Program Lead in a Chapter 6100 or 6400 licensed residential setting One or more years of direct work experience supporting individuals with intellectual disabilities or autism in a supervisory or programmatic capacity Proficiency with Therap EHR platform for resident documentation and individual records management Experience with UKG or a comparable workforce management platform for scheduling and payroll processing Knowledge of OLTL/Community HealthChoices waiver program requirements and MCO support coordination processes Experience with EVV platforms including HHAeXchange or Sandata Experience preparing for or independently responding to ODP licensing inspections or CARF accreditation reviews Familiarity with QAPI frameworks and quality improvement reporting in a residential habilitation context NADSP E-Badge certification or Frontline Supervisor training completion Bilingual candidates strongly encouraged to apply What Success Looks Like in This Role Within 30 days, this person knows every resident by name, diagnosis, and ISP goals; has completed all required onboarding training; and has submitted an initial site safety inspection, open corrective action tracker, and schedule gap report to administration. Within 60 days, this person independently publishes schedules, owns the payroll and EVV reconciliation process every pay period, and has initiated all staff competency evaluations with at least 50% completed. Within 90 days, this person runs all assigned homes without daily oversight, has presented a first QAPI quarterly summary to administration, has completed all staff competency evaluations, and has passed the 90-day performance review with role readiness confirmed. Compensation & Benefits Competitive hourly or salary compensation commensurate with experience and qualifications Full-time position with consistent scheduling Supportive, family-owned leadership team with a strong compliance and quality culture Clear growth pathway into Program Specialist, Program Director, or administrative leadership roles within the organization Work Environment This position is based on-site across one or more QHCG residential habilitation homes in the Delaware County area, with regular reporting to QHCG's Glenolden administrative office. Residential Program Supervisor must maintain availability for on-call escalations during off-hours and must be prepared to provide direct support coverage when staffing emergencies arise. Unannounced site visits to all assigned homes are an expected and routine part of this role. To Apply Submit your resume and a cover letter specifically describing your residential leadership experience — including your working knowledge of ODP Chapter 6400 regulations, scheduling, staff management, and ISP implementation — to or apply directly through this posting. Generic cover letters will not be considered. QHCG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the individuals we serve.