Community Support Program Manager-Hybrid San Fernando, California

Job Title:

Community Supports Program Manager, Private Duty (PD) Reports to: Community Supports Program Director, Private Duty (PD)

FLSA Status:

Full-time, Exempt Position Summary:

The Program Manager will report to the Community Supports Program Director and support the implementation and scale of Partners' Community Care Hub (CCH) Private Duty Community Supports program, inclusive of Respite and Personal Care and Home Maker services. The Program Manager will provide leadership and general oversight of the day-to-day operations of the program's goals and objectives, including assessing program capacity and working with the CCH Liaison for recruitment and onboarding of new CCH subcontractors.

Minimum Qualifications:

• B.A. in human development, social work, psychology, counseling, rehabilitation, gerontology, sociology or a related field. Masters-level preferred.
• Minimum of 5 years of experience working in healthcare or multidisciplinary community-based settings providing case management or care coordination services.
• Experience working with diverse individuals and families experiencing health related social needs, adults/individuals with disabilities populations of focus preferred.
• Minimum of 3 years of supervisory experience
• Bilingual preferred

Key Characteristics, Skills, and Competencies:

• Highly motivated with minimal supervision and strong attention to detail.
• Excellent organizational skills and the ability to multitask, work under pressure, and hold team accountable for meeting performance and compliance standards.
• Proven track record of identifying opportunities for improvement and implementing solutions proactively.
• Adaptable, dependable and a team player
• Strong verbal and written communication skills
• Strong data entry and computer skills experience.
• Proficiency in Excel, ability to filter data, create spreadsheets, and analyze data to support operational functions.
• Ability to work with multidisciplinary team leaders.
• Passionate about improving the lives of diverse individuals and families experiencing health related social needs.

Responsibilities:

1. Manage and provide team oversight over daily operations of the Private Duty Community supports service line. 2. Maintain strong Community Care Hub Provider partnerships. 3. Manage provider capacity, escalations, complaints, compliance and oversight of Managed Care Plan (MCP) metrics and ensure appropriate reporting. 4. Ensure the documentation and reporting of Hub member roster, capacity, escalations, complaints, and performance, is conducted in a timely manner and identify areas for improvement. 5. Supervise Community Support Supervisor and team of CS Subject Matter Experts. 6. Work across departments to ensure teams are aware of private duty services and collaborate to facilitate cross-referrals 7. Collaborate with leadership to streamline workflows and assess staff capacity and performance. 8. Collaborate with Partners' Quality Team to support implementation and dissemination of quality assurance standards and initiatives. 9. Attend regularly scheduled meetings, training, and other meetings as identified that support Partners' services and programs. 10. Support with regular team check-ins and report submissions, ensuring performance and goals are on track. Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Pay:

$70,304.00 - $83,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in San Fernando, CA 91340