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Job Description
Program Manager - Residential & Day Services HopeWay Community Services LLC Merrimack, NH Job Details Full-time $50,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Staff supervision Teamwork Program management Working with individuals with neurodevelopmental disorders Team supervision Social service program staff supervision Working with individuals with cognitive disabilities Developmental disability care assistance Driver's License Intellectual disabilities support Human Services Social Work Associate's degree Working with individuals with intellectual disabilities Disability services General management Full Job Description About US At HopeWay Community Services, we are committed to empowering individuals to live meaningful, independent lives within their communities. Through compassion, respect, and person-centered practices, we create supportive environments where individuals can grow, connect, and thrive.
Our mission is simple:
to empower individuals to live meaningful, independent lives through person-centered services, compassionate support, and strong community partnerships. As our organization continues to grow, we are seeking an experienced Program Manager to help lead our Residential and Day Services programs. About the Role The Program Manager is responsible for the day-to-day leadership, oversight, and quality of HopeWay's Residential and Community Participation Services. This position ensures individuals receive high-quality, person-centered support while maintaining compliance with state regulations, agency policies, and best practices. The Program Manager serves as the primary liaison for individuals, families, guardians, service coordinators, and community partners. This is an excellent opportunity for an experienced human services professional looking to join a growing organization where they can make a meaningful impact and help shape the future of our programs. Key Responsibilities Oversee the intake process, assessments, and successful transitions for new individuals entering services. Provide supervision, coaching, and support to Home Care Providers, and Program Staff. Build and maintain strong, respectful relationships with families and guardians, ensuring consistent and transparent communication Develop and implement community participation activity programming, including the Meaningful Day curriculum Ensure services are individualized, person-centered, and aligned with each individual's goals and support needs. Monitor program quality and implement improvements to strengthen service delivery and outcomes. Support behavior plans, risk management plans, health care protocols, and other individualized supports. Maintain accurate and timely documentation, including progress notes, HCP hiring documents, HRST documentation, fire drill records, attendance, incident reports, and billing records. Maintain compliance with all state regulations and organizational standards, including preparing for certification reviews and ensuring documentation is current Build and maintain positive relationships with families, guardians, Area Agencies, medical providers, and community partners. Participate in on-call responsibilities as needed and provide direct support when necessary to maintain continuity of care.
Required Qualifications:
Associate's degree in Human Services, Social Work, Psychology, Special Education, or a related field. Minimum of two years of experience working with individuals with intellectual or developmental disabilities or acquired brain disorders. At least one year of supervisory or leadership experience. Valid driver's license, reliable transportation, and proof of automobile insurance. Ability to complete all required training and maintain certifications.
Preferred Qualifications:
Experience managing residential, shared living, or day support programs. Knowledge of New Hampshire developmental services regulations and Medicaid-funded services. Experience with behavior supports, person-centered planning, and quality assurance. Strong organizational, leadership, communication, and problem-solving skills. Proficiency with Microsoft Office and electronic documentation systems. Why Join HopeWay Community Services?
Purpose-driven work:
Make a meaningful difference in the lives of individuals and families every day Supportive team environment: Work alongside a collaborative and compassionate leadership team Professional growth: Opportunities for advancement within a growing organization Comprehensive benefits package: Includes health, dental and vision Competitive compensation: Salary commensurate with experience At HopeWay, your leadership has a direct impact—helping individuals achieve greater independence, connection, and quality of life within their communities.
Pay:
$50,000.00 - $65,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
