A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
Remote (Supporting Moore Haven, Florida, United States)
Employment Type:
FULL_
TIME Salary:
$22 - $25 USD per hour Job Overview Moore Haven Yacht Club is a premier destination offering exceptional facilities and a vibrant community for our esteemed members and residents. We are currently seeking a proactive and highly organised Remote Resident Experience Coordinator to join our dedicated team. This is a full-time , remote position focused on delivering an outstanding living experience for the residents at our Moore Haven, Florida location. The ideal candidate will be a superb communicator with a passion for hospitality and community building. You will serve as a key point of contact, ensuring all resident needs are met with professionalism and efficiency, contributing directly to a positive and engaging community atmosphere. Responsibilities Act as the primary remote point of contact for all resident enquiries, requests, and concerns, ensuring a timely and satisfactory resolution. Plan, coordinate, and promote a calendar of virtual and on-site resident events, activities, and social gatherings to foster a strong sense of community. Manage resident communications, including the creation and distribution of newsletters, community announcements, and important updates. Liaise effectively with on-site maintenance, marina, and administrative staff to ensure seamless service delivery and a well-maintained environment. Gather and analyse resident feedback through surveys and direct communication to identify areas for improvement. Assist with the onboarding process for new residents, providing them with all necessary information to ensure a smooth transition into the community. Maintain accurate resident records and databases with the utmost confidentiality. Qualifications Proven experience in a customer service, hospitality, community management, or events coordination role. Exceptional written and verbal communication skills with a professional and personable telephone manner. Excellent organisational and time-management abilities, with a proven capacity to manage multiple priorities independently. Proficiency in Microsoft Office Suite and comfortable learning new software platforms. A self-motivated and resourceful individual with strong problem-solving skills. Ability to work effectively in a remote environment while building strong professional relationships. Previous experience within a private club, luxury property management, or marina environment is highly desirable. Benefits A competitive hourly wage of $22 - $25 USD per hour . The flexibility and convenience of a fully remote working arrangement. Opportunities for professional growth and development. A supportive and collaborative team culture dedicated to excellence.
