Community Director (Bilingual) - Garland, TX

Community Director (Bilingual) - Garland, TX Velo Residential Garland, TX Job Details Full-time From $30 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Fair Credit Reporting Act (FCRA) Bilingual Vendor relationship building Employee onboarding Record keeping Spanish Google Docs Variance analysis Vendor management Phone communication Customer service Fair Housing regulations Greeting customers Property showing Filing Routine inspections Financial management report preparation Mid-level Administrative experience Hiring Invoice payment processing Driver's License Supervising experience Managing budgets in a finance role Lease or rental agreement management Financial record maintenance Real estate market analysis Vendor relationship management Workers' compensation claims Computer skills CRM system proficiency Deposits Maintenance management Office management Onboarding process management Communication skills Marketing Property management Market research within real estate industry Tenants Overseeing training Organizational budget management Customer complaint resolution Client interaction via phone calls Performance evaluation Full Job Description Community Director Velo Residential The Community Director serves as one of the leading faces of Velo Residential, including our corporate culture, mission, and values. The purpose of the Community Director is to effectively manage and coordinate persons, and available resources to accomplish community objectives as set forth by the Regional Manager, Director of Operations, and property owner. These objectives will include maximizing occupancy levels and community values. Full Job Description Essential Duties and Responsibilities Conduct all business in accordance with Velo Residential policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

FINANCIAL

In conjunction with the Regional Manager, the Community Director will assist in formulation of budgets for each upcoming calendar year. The Community Director is responsible for staying within the established budget guidelines throughout the year. Actively maintain and report monthly variances and narratives. Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately, and deposits are recorded to the daily. Performs evictions as required on delinquent rents. Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. The property manager is responsible for approving and submitting all invoices to corporate office for payment Makes rental rate recommendations to Regional Manager.

HUMAN RESOURCES

Supports Regional Manager with hires, training, motivates, and supervises all on-site staff to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary. Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily. SAFETY Reports all liability and community incidents to the corporate office immediately. Ensures that all workers' compensations claims are reported, and proper paperwork is completed. Community Director will complete any pertinent safety checklists with maintenance staff.

ADMINISTRATIVE/OFFICE

Ensures that lease files are complete, and that completion of leases is being executed properly through BlueMoon. Responsible for offices opening on schedule, condition of office, and model apartment. Attends scheduled corporate management meetings. Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.

RESIDENT RELATIONS

Maintain a positive customer service attitude. Periodic inspection with residents move-in/move-outs. Review all notices to vacate to determine the cause of the move-out. Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

MAINTENANCE

Physically walk and inspect community on a regular basis; check on vacant apartments. Updates board indicating vacancy status daily. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out. Work closely with Lead Maintenance to monitor and schedule all maintenance activity.

MARKETING/LEASING

Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions. Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork. Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Job Requirements Minimum 2-years previous experience in Property Management or other related fields. Must have background in supervision and successful track record of accomplishments. Deadline and detail oriented. Strong computer skills with proficiency in CRM and Google Docs. Strong interpersonal & communication skills with a customer service focus and attention to detail. Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls. Spanish (Required). Position Supervision Employee reports directly to the Regional Manager.

Job Type:

Full-time Pay:

From $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Property management: 2 years (Required)

Language:

Spanish (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person