Responsibilities:

Operations Operations Support:

Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.

Facilities:

Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.

Safety:

Promote and uphold a safety-focused culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.

Administrative:

Manage inventory, track attendance, and prepare reports as needed.

Employee Retention-Focused:

Foster a positive and inclusive workplace culture that encourages teamwork and mutual respect.

Onboarding and Training:

Assist with onboarding and training new staff members, acting as a role model for professionalism and enthusiasm.

Direct Reports:

This role does not have any direct reports.

Customer Customer Experience:

Deliver a world-class customer experience by addressing customer inquiries and resolving issues promptly.

Customer Retention:

Support retention efforts by following established processes and leveraging feedback to improve customer engagement and product.

Customer Engagement:

Proactively engage with parents to share updates on their child's progress and promote positive relationships.

Customer Follow-Up:

Assist with customer requests effectively and promptly, as well as feedback from social platforms.

Marketing and Community Outreach Local Marketing:

Assist in local marketing initiatives to promote programs and increase community involvement.

Social Media:

Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.

Job Type Part-time Pay:

Based on experience, location and volume impacts Weekdays, Weeknights and Weekends required 20+ hours a week (seasonality can impact this)

Work Location:

On-site Hourly Reports Directly to the General Manager Requirements High school diploma or equivalent preferred Friday and Sunday availability required Strong written and verbal communication skills Ability to multi-task in a fast-paced environment while being agile and taking initiative Comfortable working in and around water, with children and parents. 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