Resident Experience Manager - University College at Prairie View

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing allaspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training,while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight,partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-mostrole on property.

Job Responsibilities:

Supervise entire office team and all community assistants,providing leadership that translates to an exceptional resident experience - from prospective resident to lease renewal - by overseeing allleasing, marketing, and administrative operations for property. Recruit, hire, train, and develop direct reports to achieveleasing and marketing objectives and to create a positive, engaging workplace for team. Conduct performance evaluations of directreports and performance discussions with team members. Collaborate with supervisor and Human Resources on compensation adjustmentsfor direct reports. Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts atproperty are at company standard. Serve as lease executor if applicable. Direct team's marketing efforts, ensuring successfulevents and programs; ensure website is being regularly audited for accuracy and visual standards. Manage the process to assistwith collecting resident feedback and survey results, as well as creating action plans for improvement. Manage property'sadministrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, andcontracts. Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appealstandards. Work closely with Service Manager to own property financials, including purchasing and performance to budget. Ensure consistent and ongoing communication with University partners. Represent ACC as property leader at resident functions andmarketing events. Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rentcollection and eviction processes in partnership with centralized services as needed. Effectively resolve resident conflicts anddisputes. Maintain key control oversight, including key box access. Other duties as assigned by manager. Work Environment Living on-site is a condition of employment (i.e. required withoutexceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond toemergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation. Ideal Candidate The ideal candidate for the Resident Experience Manager role is anearly-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operationsand team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistentexecution that drives property success and resident satisfaction. Candidates should demonstrate strong communication andproblem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not haveled all aspects of a property, they should be ready to grow into full site-level leadership responsibilities. AmericanCampus Communities Culture Commitments Our people are devoted to a culture of inclusion, diversity, and equality inthe workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity,and accountability, driven by empathetic leadership and embraced by all. The core of American Campus culture involves everyonebeing fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at anygiven property, everyone picks up trash because we take pride in our community. Serve as an American Campus representative andliaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded forquality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment. Qualifications To perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

2 years' of leadership experience in student or multi-family housing, orsimilar industry Bachelor's degree in business or relevant field preferred Skills in leasing and marketing, customerservice, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination ofbusiness and student development skills Strong communication and collaboration skills Demonstrated leadershipskills