Community Center Supervisor

Under general supervision the Community Center Supervisor oversees the daily operations of the Victoria Community Center; a high-volume event facility that hosts events such as meetings, conferences, banquets, trade shows, and community events, This position focuses on coordinating facility rentals and supporting event organizers in the successful execution of their events by managing logistics, schedules, room setups, and on-site operations. The supervisor ensures excellent customer service, maintains facility readiness, and handles operational needs such as maintenance coordination and event support services. Responsibilities include performing supervisory and administrative duties, leading a team of full-time and part-time staff, and ensuring events are implemented smoothly in accordance with facility policies and standards. Team Leadership

• Embrace and promote the mission and core values of the Parks & Recreation Department.
• Assist with the recruitment, hiring, and training of Community Center staff.
• Supervise, coach, and evaluate full-time and part-time employees.
• Set clear goals and expectations, providing corrective action when appropriate.
• Assign, direct, and inspect work to ensure quality, safety, and compliance with City standards.
• Enforce safety procedures, City policies, and Community Center rules and regulations.
• Recommend updates to departmental policies, contracts, and operational guidelines.
• Promote teamwork and maintain strong communication and customer service standards. Facility Operations
• Oversee implementation of events and activities held at the Community Center.
• Identify present and future facility needs and recommend improvements.
• Meet with customers to review and approve event arrangements, ensuring facility setup and satisfaction.
• Provide technical support, including assistance with audio/visual equipment.
• Ensure the proper use of budgeted funds, personnel, and materials.
• Respond promptly to customer concerns and complaints.
• Oversee the creation and maintenance of rental contracts and reservation system data.
• Prepare monthly reports on events, rentals, and facility usage.
• Work flexible hours, including evenings, weekends, holidays, and after-hours as needed.
• Perform related administrative duties such as processing work orders, petty cash, and requisitions. Financial Management
• Manage bookkeeping tasks using SAP software, including requisitions, contract payments, accounts payable and cash reports.
• Ensure accurate and timely deposite of Community Center revenues.
• Assist in budget preparation and financial and material resources.
• Prepare City Council agenda items, formal bid tabulations, contracts, and correspondence.
• Maintain organized records and documentation for events, contracts, and transactions. Community Engagement
• Coordinate public relations activities with the City's Communications team.
• Develop and maintain customer relationships to ensure satisfaction before, during, and after events.
• Promote the Community Center through marketing initiatives and event publicity.
• Update web pages, community calendars, and the facility marquee for upcoming events.
• Create and manage social media and marketing content to enhance the Community Center's visibility.
• Analyze engagement metric and adjust outreach strategies to improve brand presence.
• Identify new opportunities for community partnerships, events, and sponsorships.
• Provide information to the public and manage responses to inquiries and information requests.

Work is performed primarily in an office environment with moderate to loud noise levels. Occasional lifting, standing, and extended periods of walking may be required during event coordination and facility inspections.

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES

• High School diploma or equivalent required; bachelor's degree in a related field preferred.
• Minimum of three (3) years of supervisory experience in a related field.
• A valid State driver's license may be required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of local, state, and federal laws and regulations applicable to facility management.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and office equipment operation.
• Excellent verbal and written communication abilities
• Exceptional customer service and interpersonal skills.
• Ability to build and maintain effective relationships with City staff, community organizations, and the public.