Resident Maintenance Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Resident Maintenance Manager (RMM) is responsible for all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians and Resident Maintenance. The RMM leads the end-to-end occupied maintenance process—from maintenance request intake and assessment through assignment, vendor scheduling, and resolution— to ensure timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.

Responsibilities:

Lead and support a district maintenance team, including hiring, onboarding, training, and ongoing coaching. Oversee daily occupied maintenance operations, including issue intake, work assignment, vendor coordination, and timely completion. Monitor operational KPIs, resource usage, and asset financials to support efficient and cost‑effective performance. Ensure company systems, procedures, and maintenance standards are followed consistently. Communicate goals, expectations, and metrics to guide team performance and service quality. Support quality control efforts through work reviews, training, and adherence to maintenance standards. Assist with escalations and help resolve maintenance issues promptly. Collaborate with vendor partners and internal teams to support compliance, scheduling, and operational needs. Lead routine meetings to address seasonal trends and business needs. Conduct field‑based training, ride‑alongs, inventory checks, and storage room inspections.

Requirements:

High school diploma or GED required. Bachelor's degree or technical certification is preferred. Minimum five (5) years of progressive operations or multi-unit leadership experience required with hands‑on experience with basic hand tools and power tools. Scheduling, dispatching, or resource allocation experience strongly preferred Valid driver's license required. Strong understanding of property maintenance or property management. Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment. Comfortable working with data, reports, and basic financial information such as P&L statements. Proficiency in Microsoft Office (Word, Excel, Outlook) required. Working knowledge of OSHA safety standards preferred. Strong leadership, communication, and problem‑solving skills.

Lift/carry:

50 pounds to waist height, 50 pounds to shoulder height, 20 pounds above the head. Compensation The anticipated pay range/scale for this position is $80,155.00 to $100,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive quarterly bonus payments. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice:

To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. #LI-PM Candidate Home Go back to search We're always looking for talented people and will keep your information on file for future opportunities. Why share your resume? Stay connected with our team Show us your skills and experience Build a relationship for the future Let us know what excites you about working with us Your next opportunity could be just around the corner—don't miss it! Since 2012, we've worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. That's why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives. Once you've had a change to explore our opportunities, we invite you to apply. You can use this portal to keep track of your applications, statuses, and receive alerts regarding any new opportunities. Thank you for your interest!

Learn more:

https://www.amh.com/about American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify.

Illinois Privacy Notice:

IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here.

CA Privacy Notice:

To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.