Residential Property Manager

"Do you enjoy leading a community where residents feel at home and properties are maintained to the highest standards?" "Do you thrive in a role that combines customer service, team leadership, operations, and financial management?" JBJ Companies is seeking an experienced, customer-focused Property Manager to oversee the daily operations of our residential communities. In this role, you will be responsible for delivering exceptional resident experiences, maintaining high occupancy and property standards. If you are a proactive problem solver with strong leadership, communication, and organizational skills who enjoys building relationships while protecting and enhancing the value of our communities, we invite you to join our team and grow your career with JBJ Companies. With over 60 years in the industry, we are generations dedicated to creating places where people live, work, grow, and dream - with a steadfast commitment to quality. We have several apartment communities in Southeastern Wisconsin, and are continuing to develop or acquire more, leaving opportunities for growth within our company. We deliver end-to-end real estate solutions by strategically planning, constructing, and managing assets. We pride ourselves on delivery of high quality, top-notch customer service in a supportive team environment where employees are valued.

What You Get To Do:

• Manage the daily operations of assigned residential properties to ensure communities are well maintained, professionally operated, and aligned with company standards.
• Serve as the primary point of contact for current and prospective residents, providing timely, professional, and courteous customer service. Must be able to handle conflict resolution and promote retention.
• Market available units using effective techniques, conduct property tours, follow up with prospects, and support leasing efforts to meet occupancy and retention goals.
• Process rental applications, prepare lease documents, coordinate move-ins and move-outs, renew leases, and maintain accurate resident and property records.
• Collect rent and other amounts due from tenants, monitor delinquent accounts, prepare security deposit refunds, issue resident communications, and follow established procedures for lease enforcement.
• Coordinate maintenance requests and unit turnover work in accordance with company procedures, communicate with maintenance staff and vendors, monitor work order completion, and ensure completed units meet company standards, expectations, and rent-readiness timelines.
• Conduct regular property inspections, including common areas, grounds, vacant units, and model units, to maintain cleanliness, safety, and curb appeal.
• Respond to resident concerns, complaints, and service issues in a professional manner and escalate matters when appropriate. Maintain high resident retention.
• Ensure compliance with company policies, Fair Housing requirements, lease terms, and applicable local, state, and federal regulations. Identify safety hazards and document any incidents.
• Prepare reports for reporting, update property management systems, and maintain organized files related to leasing, occupancy, maintenance, and resident activity. Maintain resident files and ensure accurate records in the property management software.
• Communicate regularly with the Regional Property Manager regarding property performance, resident matters, maintenance concerns, and operational needs.
• General office and administrative duties. Assist with coverage during times of unfilled positions or paid time off.
• Participate in after-hours response team on call rotation.

Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.

What You Bring:

• Professional appearance
• Demonstrate an understanding and adhere to core values and expectations of JBJ Companies
• Strong sales ability with exceptional closing skills
• Effective communication skills, both verbal and written
• Detail-oriented
• Prompt and reliable
• Ability to work well under pressure
• Ability to work independently
• Ability to think critically and communicate effectively with a variety of people, both in writing and verbally.
• Ability to plan, prioritize and organize work effectively.
• Ability to work effectively under pressure and meet time deadlines
• At least 3 years of experience in leasing multi-family properties
• Completion of pre-employment drug test
• Ability to work a flexible schedule, including evenings and weekends Travel
• Travel between properties is required.

Employee must have reliable transportation and valid driver's license

Hours:

• This is a full-time position.

Standard hours are Monday through Friday; however, the position requires flexibility to work occasional evenings and Saturdays to meet business and operational needs.

What We Provide You:

• A great opportunity to join a growing company with long-term career potential in a stable and rewarding industry!
• Health insurance, Long term Disability, Short Term Disability, other voluntary benefits including dental, vision, life, and accident
• Traditional or Roth Retirement plan with company match
• Paid holidays and paid time off Compensation starts at a competitive base rate and increases based on experience, certifications, and scope of responsibility EEO Statement Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, or veteran status as in accordance with applicable federal, state, and local laws.

This is a great opportunity to join a growing company with long-term career potential in a stable and rewarding industry! If you're ready to build a career in property management, we would love to hear from you.

Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) matching Employee discount Health insurance Health savings account Paid time off

Experience:

Residential Property Management:

2 years (Required)

Work Location:

In person