Operations Manager- Four Points by Sheraton San Jose Downtown

Operations Manager- Four Points by Sheraton San Jose Downtown Four Points by Sheraton San Jose Downtown - 2.0 San Jose, CA Job Details Full-time $70,000 - $75,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Flexible schedule Qualifications Computer operation Report writing Microsoft Excel Property management tools Computer literacy Basic math English Managing hospitality teams High school diploma or GED Bachelor's degree Team management Productivity software Associate's degree Performance evaluation Full Job Description

POSITION SUMMARY

Four Points by Sheraton San Jose is looking for a hands-on Operation Manager to lead our Front Office and Housekeeping teams. You will set the standard for guest experience and team culture, working closely with the General Manager to deliver results that reflect Marriott brand expectations and our property's commitment to service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations & Guest Experience Resolve guest complaints promptly and personally greet VIP arrivals Conduct weekly documented inspections of guestrooms, public areas, and back-of-house Oversee room assignments, reservations, Lost & Found, and key control procedures Manage Engineering Work Order program; review and clear out-of-order rooms daily Enforce Marriott brand standards and SOPs consistently across both departments People & Scheduling Hire, train, evaluate, and coach Front Office and Housekeeping associates Post weekly schedules by Thursday noon; flex staffing to match business demand Lead daily Meetings and regular department huddles Complete performance reviews, coaching documentation, and PAFs on time Drive associate recognition and incentive programs tied to GSS performance Financial & Administrative Manage labor costs against forecast; control and document overtime weekly Audit payroll, schedules, and wage projections Maintain Purchasing Manual; manage inventory and Purchase Order/Receiving logs

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use a moderately complex computer system. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. The ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy. Excellent organizational skills. Ability to read, listen and communicate effectively in English. Ability to write reports, correspondences, memos and employee performance evaluations. Ability to calculate figures and amounts such as discounts, interest and commissions by applying basic math skills. Ability to solve problems and deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Microsoft Word processing software and Excel spreadsheet software, in addition to a proficiency with Property Management Systems (preferably Lightspeed). Meets legal age requirements for the position.

EDUCATION/EXPERIENCE

Any combination of education and experience that provides the required knowledge skills and abilities. High school degree is required. B.A. degree or A.A degree is preferred. Previous experience as a Front Office Manager or Assistant Front Office Manager is required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger/handle/feel, reach with hands and arms, and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Job Type:

Full-time Pay:

$70,000.00 - $75,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

front office/housekeeping: 1 year (Preferred)

Work Location:

In person