Program Assistant

Description We are looking for an experienced Housing Choice Voucher Program Assistant to join a dynamic nonprofit organization in Baltimore, Maryland. In this contract role, you will oversee compliance and administrative functions within the Housing Choice Voucher program, while providing leadership and guidance to a team of staff members. This opportunity is ideal for someone with a strong background in property management, administrative processes, and federal housing regulations.

Responsibilities:

• Manage program compliance to ensure adherence to housing regulations and organizational policies.
• Oversee eligibility determinations, leasing processes, recertifications, inspections, and terminations within the Housing Choice Voucher program.
• Supervise and motivate a team of up to seven direct reports, fostering a productive and collaborative work environment.
• Conduct weekly team meetings to review progress, address challenges, and identify opportunities for skill development.
• Approve staff timesheets and document actions taken to address performance deficiencies.
• Coordinate and manage staff assignments to ensure efficient workflow and timely completion of tasks.
• Review and approve reasonable accommodation requests in line with federal housing regulations.
• Develop and maintain departmental policies and procedures to ensure consistent implementation.
• Safeguard sensitive applicant and participant information by maintaining accurate electronic files and secure physical records.
• Resolve concerns and provide exceptional customer service to program participants, property partners, vendors, and other stakeholdersPro Requirements
• Proficiency in Yardi and SharePoint software.
• Knowledge of HUD regulations and Section 8 housing programs.
• Strong administrative and organizational skills, with experience in property management.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Ability to manage and lead teams effectively, fostering a positive and results-driven environment.
• Excellent communication skills to address concerns and build relationships with stakeholders.
• Experience in handling sensitive information in compliance with the Federal Privacy Act.
• Familiarity with compliance oversight and program implementation within housing initiatives.

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