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Job Description
Director, Student and University Billing Office - (260000BE) Job Summary Towson University (TU) has earneddistinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currentlyenrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson Universityfosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community. Under the direction of the Associate Vice President of Financial Affairs, the Director of the Student and University Billing Office(SUBO) is primarily responsible for overseeing the University's student accounts receivable function. The Director ensures that tuition andfees are assessed in accordance with university policy and that billing and collection processes are executed professionally, accurately,and efficiently. The Director administers all aspects of student account operations, including billing, payment processing,collections, cash handling and bank deposits, credit card reconciliation, financial aid rebate and refund disbursement, third-partyagreements, delinquent account management, account adjustments, processing of private scholarships and alternative loans, and administrationof the Tiger Installment Plan. The Director also oversees non-student account invoicing and collections and maintains control over all fundsprocessed through the SUBO Payment Center, including tuition, fees, and miscellaneous deposits. Annually, SUBO generates more than 135,000student eBills and account statements for over 19,000 students. In addition, the Director provides strategic leadership by leadinginitiatives to streamline operations, implement process improvements, and optimize financial workflows to achieve efficient, compliant, andstudent-centered outcomes. Telework may be available for this position up to two days per week following the completion of 90 days ofservice in good standing.
Responsibilities and Duties Management and Supervision:
Directs andoversee all functions of the Student and University Billing Office (SUBO) which includes but not limited to account posting, billing andcollection of student charges: disbursement of refunds; account reconciliations; deposits, eBilling, reporting and e-commerce softwareapplications (Touch Net, Flywire, Bank Mobile) and web site content.
Customer Service:
Oversee customer service forall forms of customer interaction, including walk-up, telephone, e-mail and web-based services. Meets, correspond with andcounsel students, parents and others regarding their university account. Presents information and communication effectively aspart of program designed to inform others about University's policies regarding student accounts.
Policy and Compliance:
Overall responsible to ensure compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations aswell as applicable accounting and industry standards and procedures such as PCI standards and FERPA. Safeguards data and personalidentifiable information to university requirements and technology standards for data security. Analyze, update, and maintainpolicies and procedures related to the daily operations of the Bursar's Office.
Coordination:
Collaborates with theOffice of the Provost, Division of Enrollment Management and Division of Student Affairs regarding student account balances; account holds,class removal, removal charges, payment arrangements, residency status, alternative loans, financial aid, and appeals. Interactswith various University departments utilizing SUBO services, such as Printing Center, Post Office, Towson Learning Network, FinancialAffairs, and Events and Conference Services. Works with external entities including the State of Maryland, University System ofMaryland office, other USM institutions, Office of Legislative Audits, Deportment of Defense, and other Federal agencies. Maintain adequate controls to safeguard University funds. Respond to auditor inquiries; provide requested reports, takecorrective action to address any deficiencies.
Administrative:
Manage the SUBO budget to include preparation of annualrequest justification of new initiatives as well as regular monitoring of the operations budget. Reviews all financial petitionsfor late withdrawals after the Add/Drop period for financial adjustment based upon the University's Exception to the Refund Policy. Member of the Campus Credit Card Committee for PCI compliance and review of new credit card merchant requests. SUBOpresenter at Freshman and new transfer orientation program. Qualifications and Skills Bachelor's Degreeand five years of related experience. Excellent interpersonal and communication skills. Experience of accountsreceivables and/or collections, policy administration, general accounting principles and practices, problem solving, goal and initiativesetting, team building and operations planning.
Preferences:
Seven years of experience involvingbookkeeping, accounting, banking, account collection or experience in a financial related field. Previous experience at a highereducation institution and/or with student financial accounts and Title IV preferred. Advanced technical skills with workingknowledge of Peoplesoft, Touchnet, BankMobile 3rd party systems would be a plus. Salary and Benefits Salary$140,000-$165,000 at annually and full University benefits include 22 days of annual leave, up to 17 holidays, personal and sick days;excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a varietyof great perks and discounts, which can be found here. This position will be open for a minimum of 14 days. A cover letter andresume with your online application is required.
