General Manager II

JOB Manager IIA Civil Rights Managers II is responsible for overseeing civil rights compliance programs, managing investigations of discrimination complaints, supervising staff and ensuring adherence to federal, state, and local civil rights laws and regulations. This role often serves as a senior-level manager providing strategic leadership and operational oversight. Manage the daily operations of civil rights compliance and enforcement programs. Develop and implement policies, procedures, and operational standards related to discrimination complaint investigations. Supervise the intake, assignment, investigation, and resolution of discrimination complaints. Ensure investigations are conducted thoroughly, impartially, and in compliance with applicable laws. Review investigative reports, findings, and determinations for accuracy and legal sufficiency. Provide guidance on complex or high-profile complaints. Ensure timely case closures and adherence to statutory deadlines.

Supervise investigators, assign caseloads, monitor staff productivity, analysts, and support staff productivity, coaching, mentoring, training needs, coordinate professional development opportunities, foster accountability and main quality standards, and performance evaluations.

Ensure compliance with laws such as Title VII of the Civil Rights Act, ADA, Elliott-Larsen Civil Rights Act, Fair Housing Act, Chapter 23, EEOC regulations, Executive Order 2014-1 and Executive 2014-2. Coordinate responses to external agencies such as EEOC or MDCR. Interpret policies and legal requirements for staff and stakeholders.

Serve as liaison with complainants, respondents, attorney union representatives, and government agencies. Represent the department in meetings, hearings, and compliance reviews. Collaborate with HR, legal departments, and executive leadership on civil rights matters. Address public inquiries and resolve escalated concerns. Maintain professional competencies integrity, impartiality, confidentiality, strategic thinking, emotional intelligence and cultural competence

EXAMPLE OF DUTIES

Manages the methods, procedures, work flow, priorities, and operations of an agency major service function, or activity.

Establishes or implements service goals, measurements, and performance standards aligned with agency's governance goals.

Individually, and through designated managers, coordinates the work of several units or sections in accomplishing objectives.

Evaluates the efficiency of designated processes, methods, procedures, and policies to identify critical areas for improvement.

Consults with higher level management and recommends broad service or control strategies to accomplish organizational goals.

Aligns operational goals with department strategic plan and coordinates their implementation and evaluation.

Implements new techniques, procedures, processes, and workable solutions to accomplish organizational strategies.

Manages and evaluates effects of process improvement initiatives.

Administers the implementation and management of special programs and projects.

Confers with managers and instructs employees on legal requirements and policy interpretation.

Leads joint activities with other division managers and department representatives to address service concerns.

Implements and evaluates plans to resolve organizational and operational problems.

Develops workforce through staff planning, succession and progression planning, coaching and counseling, collaboration with employees on career paths, and competency development.

Evaluates employee performance through collaboration on assignments and projects and review of results.

Confers with employees on questions and concerns of performance, attendance, conduct, and changes to policies and procedures.

Prepares and monitors an annual budget.

Supervises the preparation of analytical and statistical reports.

Knowledge, Skills and AbilitiesKnowledge:

Legal and Regulatory Compliance•in depth knowledge of the Executive Order 2014-1, Executive 2014-2, City Ordinance Chapter 23, Fair Chance Housing Act, Title VII of the Civil Rights Act, ADA, Elliott Larsen Civil Rights ActInvestigative procedures, case management systems, administrative hearing procedures

Skills:

Leadership•team development, conflict resolution, decision making, delegation and accountability and performance management.

Communication•professional writing, report preparation, oral presentations, negotiation and mediation, interpersonal communicationOrganizational•project management, time management, caseload oversight, prioritization, and records management.

Abilities Ability to conduct and perform successful administration and development of staff employees.

Develop an environment of continuous improvement and innovationDisplay professionalism and credibilityIdentify problems and conceptualize solutions, prioritize tasks and meet deadlinesManage multiple priorities.

SUPPLEMENTAL INFORMATION

Evaluation PlanInterview:

70%

Evaluation of Training, Experience & Personal Qualifications:

30%Total of Interview and Evaluation T.E.

P:

100%Additional points may be awarded for:

Veteran Points:

0•15 points

Detroit Residency Credit:

15 points

LRD:

01/09/2025