Americas Immigration Manager

Introduction At IBM Human Resources & Talent Transformation, we reimagine the way people work by combining AI, data, and human centred design. Our teams help close skill gaps, modernize HR models, and create engaging employee experiences at scale. Working in HR at IBM means bridging technology and people. Streamlining processes, driving agility, and enabling leaders and employees to thrive. You'll collaborate across the business to shape the future of work. With continuous learning, career growth, and a culture built on empathy and innovation, IBM offers the opportunity to make a real impact on organizations and people worldwide. Your role and responsibilities The IBM Global Mobility team is seeking an Americas Immigration Program Manager to join us in Raleigh, NC. In this role, you will help create, develop, improve, and deliver processes for North America and South America immigration matters. Your success will be measured by delivering a great employee experience through outstanding customer service and by adding value to our global immigration processes by analyzing criteria, making decisions, and advising key stakeholders.

Responsibilities:

• Responsible for Americas immigration processes, serving as point of contact for both North America and South America immigration matters
• Manage the immigration (visa/work permit) services provided to authorized employees to ensure assignees have the required visa, paperwork and support
• Work closely with immigration counsel to track, prepare, and maintain appropriate immigration cases e.g. F-1, H-1B, PERM, green card cases etc.
• Track critical immigration deadlines and initiate follow-up actions in a timely manner
• Provide ongoing support to associates who need immigration process support
• Develop and improve policies and procedures for the immigration and mobility process to meet business needs
• Handle and respond to inquiries from employees and external vendors
• Provide immigration-related expertise, consultation and cost estimates to key stakeholders
• Ensure that delivery of services provided by external vendors are efficient and transparent to ensure complete satisfaction of new hires and transferees
• Track and maintain foreign student tax exemption list for payroll reporting
• Analyze current state of system, processes, and immigration policy and regulations for contingency planning options for known programs and in response to new policy memos
• Educate managers and business partners on immigration strategies and guidelines, as well as related associate concerns
• Provide immigration support to other internal Global Mobility teammates for international transfers and assignments Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise
• 5+ years managing employment-based immigration services or comparable experience in global mobility, HR operations, compliance, or legal within fast-paced, regulated environments
• Experience in managing others, providing work direction, coaching, and performance feedback, and managing vendor/suppliers in an outsourced or hybrid work model
• ensuring day-to-day service delivery, SLAs, and KPIs are being met.
• Excellent written and verbal communication skills and organizational skills to multi-task and track critical deadlines
• Research ability, assess facts, and determine their impact to the business
• Experience building relationships cross-functionally and driving business-oriented solutions
• Experience exercising judgment and discretion while working with all levels of company leadership
• Experience working hands-on on projects IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long
• term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. Job Title Americas Immigration Program Manager Date posted 06-Mar-2026 Job

ID 99509

City / Township / Village

RESEARCH TRIANGLE PARK

State / Province North Carolina Country United States Work arrangement Hybrid Area of work Enterprise Operations Employment type Regular Contract type Regular Projected Minimum Salary per year 102,000.00 Projected Maximum Salary per year 160,000.00 Position type Professional Travel required Some travel may be required based on business demand Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? No