Phoenix Roofing & Repair Operations Representative Department:

Operations Reports To:

Director of Production & Operations Position Type:

Full-Time Position Overview Phoenix Roofing & Repair is seeking a highly organized, proactive, and solutions-driven Operations Representative to support our fast-paced roofing operations team. The ideal candidate is someone who can see the big picture while managing the small details , think critically, solve problems independently, and remain calm and productive under pressure. This position requires an individual who thrives in a constantly changing environment, can juggle multiple priorities, anticipate potential challenges, and take ownership of tasks from start to finish. We are looking for someone who doesn't just identify problems but actively works toward solutions, understands how their responsibilities impact the entire company, and is always thinking one step ahead. Key Responsibilities Operations Coordination & Project Support Coordinate daily roofing operations to ensure projects move efficiently from scheduling through completion. Communicate with production teams, project managers, subcontractors, sales representatives, and customers. Monitor project timelines, job progress, material deliveries, and scheduling changes. Identify potential delays or operational challenges and proactively develop solutions. Maintain accurate job records, documentation, and project updates in company systems. Ensure important details and tasks do not fall through the cracks. Follow up on outstanding items to keep projects moving forward. Problem-Solving & Critical Thinking Identify issues early and take initiative to resolve them before they escalate. Evaluate situations from multiple perspectives and understand the impact on customers, production, scheduling, and company profitability. Think beyond the immediate problem to determine the best long-term solution. Make sound decisions when priorities shift or unexpected challenges arise. Present possible solutions rather than simply reporting problems. Know when to make independent decisions and when to escalate issues to leadership. Organization & Multitasking Manage multiple active projects, deadlines, requests, and competing priorities simultaneously. Maintain organized schedules, records, communications, and follow-up systems. Prioritize responsibilities based on urgency, importance, and overall business impact. Quickly adjust priorities without losing track of existing responsibilities. Maintain strong attention to detail while working in a high-volume environment. Ensure commitments are completed accurately and on time. Communication & Team Collaboration Serve as a reliable point of communication between departments. Provide timely updates regarding project status, scheduling, and operational concerns. Communicate professionally and effectively with customers, vendors, subcontractors, and internal team members. Build positive working relationships and contribute to a team-oriented environment. Take accountability for assigned responsibilities and follow through without constant supervision. Required Skills & Qualifications We are looking for someone who demonstrates the following qualities:

Detail-Oriented:

Recognizes that small details can have a significant impact on project outcomes.

Exceptional Problem-Solver:

Approaches challenges with a solution-oriented mindset and can think independently.

Big-Picture Thinker:

Understands how individual tasks, decisions, and departments connect to overall company success.

Performs Well Under Pressure:

Remains composed, focused, and productive during stressful situations, tight deadlines, and unexpected changes.

Highly Organized:

Can manage multiple responsibilities, maintain accurate records, and ensure nothing gets overlooked.

Strong Multitasker:

Comfortable handling several projects and shifting priorities without sacrificing quality or accuracy.

Proactive & Forward-Thinking:

Anticipates needs, identifies potential obstacles, and takes action before being asked.

Accountable & Dependable:

Takes ownership of responsibilities and follows through on commitments.

Adaptable & Flexible:

Comfortable working in an environment where schedules and priorities can change quickly.

Strong Communicator:

Communicates clearly, professionally, and effectively across all levels of the organization.

Self-Motivated:

Works independently, takes initiative, and does not require constant direction. Preferred Experience Previous experience in roofing, construction, production coordination, or operations support is a plus. Experience coordinating multiple projects or managing complex schedules. Familiarity with construction project management software, preferably JobNimbus. Strong computer skills, including Google Workspace and Microsoft Office. Experience working with subcontractors, vendors, and field production teams. Ability to understand construction workflows, scheduling dependencies, and operational priorities. What Success Looks Like in This Role A successful

Operations Representative:

Stays two steps ahead instead of constantly reacting to problems. Keeps multiple projects organized and moving forward. Recognizes potential issues before they become major problems. Understands how daily decisions affect customers, employees, production, and profitability. Remains calm and effective when things don't go according to plan. Knows how to prioritize what matters most. Takes initiative without waiting to be told what to do. Follows through and holds themselves accountable. Communicates effectively t ensure success of the project Brings solutions, not just problems, to the table. Helps create a more efficient, organized, and productive operations department. Our Ideal Candidate We need someone who can handle the chaos without becoming part of it. Roofing operations are fast-moving, and no two days are the same. Schedules change, unexpected challenges arise, and multiple people need answers at the same time. The right person can stay organized, think clearly, make smart decisions, and keep things moving even when the pressure is high. We value individuals who take ownership, think beyond their immediate responsibilities, and understand that successful operations require both attention to detail and the ability to see the bigger picture. If you are a natural problem-solver, an exceptional multitasker, and someone who thrives on keeping things organized and running efficiently, we want you on our team.

Pay:

$1,250.00 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person