Operations & Customer Experience Summer Intern

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America About Us Collegeboxes Powered by U-Haul provides door-to-door college moving, storage, and shipping services to students nationwide. Since 1999, we've specialized in collegiate storage, international shipping, and study abroad support. Our mission is to simplify the moving process for students and partner institutions - delivering convenience, efficiency, and peace of mind. Job Description The Operations & Customer Experience Intern supports the Operations Lead and Coordinator team during peak summer months. This role focuses on assisting with day-to-day operational tasks, improving customer communications, and supporting conversion efforts through outbound follow-up. This is a hands-on role ideal for someone interested in logistics and customer experience. The intern will gain exposure to real-time problem solving, workflow management, and customer interaction.

Shift Schedule Location:

In-Office Duration:

Summer (June-August)

Days:

Monday - Friday (some weekend availability preferred)

Hours:

15-20 hours/week (flexible based on availability) Key Responsibilities Operations Support Assist with daily operational tasks, including tracking pickups, deliveries, and live photo monitoring Support data entry and system updates across various tools Flag issues or inconsistencies to the team for follow-up Customer Experience Respond to customer inquiries via email, text, and chat Provide information on services, pricing, and order status Escalate issues to the team when needed Callback & Conversion Support Conduct outbound calls/texts to customer with abandoned carts Engage parents and students to complete Ship to School orders Track outreach activity and share results with the team General Support Assist with peak-season projects and administrative tasks Collaborate with team members to improve processes and customer experience Requirements Currently enrolled in a college/university Strong communication skills (written and verbal) Comfortable speaking with customers over phone, text, and email Basic proficiency in Microsoft Office (Excel, Word) Highly organized with strong attention to detail What You'll Gain Hands-on experience in operations and logistics Exposure to customer experience and conversion strategies Opportunity to work closely with leadership and cross-functional teams Real-world experience supporting other students U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.