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Medical Scheduler
Job
Robert Half
Bakersfield, CA (In Person)
Full-Time
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Job Description
Description We are looking for a personable and organized Medical Scheduler to support a busy healthcare practice in California. This role is ideal for someone who enjoys guiding patients through appointment coordination, treatment discussions, and financial planning in a clear and supportive way. The right candidate will build trust with patients, help them understand next steps, and contribute to a positive office experience while keeping daily scheduling and follow-up activities on track.
Responsibilities:
- Coordinate patient appointments and maintain an accurate schedule to support smooth daily clinic operations.
- Speak with patients about recommended services, explain next steps, and help them understand available financial arrangements.
- Reach out to individuals who have delayed treatment decisions and provide timely follow-up to encourage continued care.
- Review patient information and verify insurance details, including benefit limits, exclusions, and coverage considerations.
- Update demographic and scheduling records in the system to ensure patient files remain complete and current.
- Handle incoming and outbound patient calls with professionalism, answering questions and assisting with appointment needs.
- Work closely with office staff to improve patient satisfaction, support care goals, and contribute to overall team performance.
- Assist with additional administrative and patient service tasks as needed to meet office needs. Requirements
- 1 to 3 years of experience in an office, customer service, sales, or similar patient-facing environment.
- Strong verbal and written communication skills with the ability to build rapport easily.
- Comfort using computers and scheduling or administrative software in a fast-paced setting.
- Ability to manage multiple tasks efficiently while maintaining accuracy and attention to detail.
- Confidence discussing scheduling, patient service matters, and financial information in a detail-focused manner.
- Spanish bilingual skills are an advantage but are not required.
- Prior dental or orthodontic experience is not required; training can be provided for a candidate with the right interpersonal strengths.