Scheduler

TITLE:

Scheduler FLSA Status:

Full Time/ Non-exempt Reports To:

Director of Administration Schedule:

Monday-Friday including alternating Saturdays as needed

Location:

Chula Vista Join Stars Therapy Services and start building a meaningful! Stars Therapy Services offers a supportive starting point where you can gain hands-on experience while making a real impact. At Stars Therapy Services, we believe in developing our team just as much as we support the families we serve. You'll be part of a collaborative environment focused on learning, growth and delivering high-quality, compassionate care. This opportunity is ideal for anyone looking to begin or advance a rewarding career in administrative support, helping connect children and families with essential services through intake coordination, scheduling, and compassionate client support.

Stars Therapy Services Benefits/ Perks:

Competitive pay: $19-23/hour Tuition discounts available to all employees looking to further their education through National University Support your wellbeing including mental health, general medical, nutrition, dermatology with NextGen EAP and HealthiestYou Exclusive employee discounts on entertainment, travel and attractions Enjoy company sponsored events, themed days and workplace celebrations

Summary:

Under the direction of the Director of Administration, the Associate Scheduler is responsible for managing the scheduling of our in-home services while providing administrative support to field staff and consumers. This role frequently analyzes schedule openings and field staff availability to accurately plan out schedules and enter data into the scheduling system. The Associate Scheduler performs a crucial role for Stars Therapy as the liaison between our field staff and consumers by resolving scheduling conflicts and ensuring all administrative deadlines and operational needs are met.

Essential Functions:

Schedules appropriate coverage for in-home and in-clinic services for children based on availability of clinical staff Accurately adds, cancels or makes changes to scheduled sessions and follows notification procedures Prepares required scheduling documentation to submit by the established deadlines Confirms scheduled sessions with consumers over the phone and/or via email Accurately enters consumer documentation and submits to clinical team for review Attends and participates in staff meetings, trainings and in-services Supports with conducting audits including but not limited to scheduled sessions, questionnaire calls, and consumer documentation audits Demonstrates ability to work independently and as a team Communicates effectively by maintaining a professional demeanor at all times Applies a high level of discretion handling confidential information Builds and maintains professional relationships with team members, field staff and consumers Ensures compliance with industry regulations including but not limited to HIPAA and all company policies Assists in providing administrative support to other departments as needed Assists in front desk duties to ensure coverage as needed Performs additional job duties as assigned based on operational needs

About You:

You are a compassionate, organized, and dependable individual who is passionate about helping children and families access the services they need. You are eager to learn and grow, and excited to develop new skills in a supportive, team-oriented environment. You have strong communication and customer service skills, with an interest in administration, psychology, education, social services, or a related field. You are detail-oriented and comfortable managing schedules, coordinating appointments, maintaining records, and supporting daily administrative operations. You are reliable and take pride in being punctual, professional, and prepared, with the ability to manage multiple tasks in a fast-paced environment. You approach your work with empathy, discretion, and a positive attitude, helping create a welcoming experience for families and team members. You understand the importance of confidentiality, accuracy, and integrity in handling sensitive client information.

Minimum Requirements:

Three (3) years of scheduling experience required. Minimum one (1) year of customer service experience required. One (1) year of data entry experience preferred. Bilingual in English and Spanish preferred. Proficiency in Google Workspace, Microsoft Excel, and Microsoft Word. Ability to manage multiple priorities while maintaining attention to detail and accuracy. Available to work Saturdays based on operational needs. Reliable transportation. Must successfully complete a background check. Must provide verification of authorization to work in the United States upon hire. Ready to Make a Difference? Start a career with purpose at Stars Therapy Services. Apply today and grow with us! About Stars Intervention Inc Stars Therapy Services is a bilingual, specialized, Early Intervention program delivering family-centered therapy for families throughout San Diego County. We established our program to meet the unique needs for families with children between birth to eight years of age. Stars Therapy Services works one-on-one with each child, in their natural home environment, while maintaining 100% parent participation. We are dedicated to ensuring the children we serve reach their full potential.