Scheduling Coordinator

Position Overview:

The Scheduling Coordinator is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The Scheduling Coordinator will always provide all patients and their families with exceptional customer service.

Responsibilities:

Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match Cases must be staffed for the following day before logging off Maintain scheduling records, including visit confirmation using HHA Exchange and/or Salesforce Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (no less than 24 hours) Document all calls into the appropriate systems and follow proper telephone follow-up procedures Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC, etc.) Communicate with contract case manager/scheduler timely regarding any changes, missed visits, and client concerns Maintain patient and employee schedules in HHA Exchange and Salesforce or any other electronic/manual scheduling system as determined by management Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed All referrals are accepted for care unless proper authorization for denial has been received by

DPS/Administrator Skills:

Home Care experience (Preferred) Spanish Speaking is a plus Ability to work independently and within a team Ability to multitask and prioritize tasks Flexibility in a fast-paced environment while staying organized Optimistic, energetic, outgoing demeanor Strong interpersonal communication skills (internal and external) Excellent customer service skills with empathy and patience for elderly clients

Physical Demands:

Prolonged periods sitting at a desk and working on a computer Ability to speak clearly on the telephone and communicate via email Occasionally lift office products/supplies up to 15 pounds Mobility within the office or facility

Work Environment:

Standard office environment with typical noise levels Frequent use of phones and computers High-volume, fast-paced, and multitasking atmosphere Interaction with clinical, HR, and administrative staff, clients, and caregivers May require flexible scheduling, including nights or weekends for on-call responsibilities At Faith Healthcare, we embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.