Plumbing Scheduler / Dispatch Coordinator

Plumbing Scheduler / Dispatch Coordinator Legendary Home Solutions Clearwater, FL Job Details Full-time $18 - $25 an hour 15 hours ago Benefits Paid holidays Paid time off Opportunities for advancement Qualifications Google Workspace Phone communication Productivity software Office phone management Full Job Description Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day. Responsibilities Answer incoming calls and emails from customers, property managers, and vendors Schedule and dispatch plumbing technicians efficiently Coordinate appointments with residents, tenants, and property managers Enter and manage work orders within our scheduling software Monitor technician schedules and adjust routes as needed Provide status updates to customers and clients Follow up on open work orders and ensure timely completion Communicate with technicians regarding schedule changes and job updates Maintain accurate notes and documentation Assist with estimates, invoicing, and administrative support as needed Ensure all client portals are updated with current job statuses

Qualifications Required:

Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL) Strong phone and communication skills Excellent organizational and time management abilities Ability to multitask in a fast-paced environment Strong computer skills including Microsoft Office and Google Workspace Professional and positive attitude Reliable attendance and punctuality

Preferred:

Plumbing, HVAC, construction, restoration, or home services industry experience Experience with Kickserv, ServiceTitan, Housecall Pro, or similar software Property management maintenance coordination experience What We're Looking For The ideal candidate: Thinks ahead and stays organized Can handle multiple phone calls and emails simultaneously Maintains professionalism under pressure Has strong attention to detail Takes ownership of their work Works well with both customers and field technicians Compensation & Benefits Competitive pay based on experience Paid holidays Paid time off Opportunities for advancement Stable, year-round employment Supportive team environment Schedule Full-Time Monday - Friday Day Shift No Nights or Weekends