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Intake and Scheduling Coordinator
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SYNERGY HomeCare Franchising LLC
Delray Beach, FL (In Person)
Full-Time
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Job Description
Intake and Scheduling Coordinator
Synergy HomeCare Now
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Job Type :
Full TimeDESCRIPTION
SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship, live-in and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire an Intake / Scheduling Coordinator for the Delray Beach office location. The Intake / Scheduling Coordinator is responsible for all office related activities of the company, including intake, patient care coordination and caregiver scheduling. The office operates in a paper-free environment and all documentation is only electronic.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Answer phones during normal business hours.
- Receive and process incoming requests for new homecare services.
- Schedule HomeCare Assessments for the Administrator/Supervisory RN in the client's home.
- Make follow-up calls to prospects, document in scheduling software.
- Provide superior customer service for clients.
- Make quality calls to clients. Document in scheduling software.
- Match and schedule caregivers based on skill level, availability and customer requirements.
- Maintain employee files and keep them up to date with all the necessary paperwork.
- Prepare for employee training/orientation.
- Respond to time off requests, cancelled shifts, and call-offs by providing back-up caregivers and communicating with clients, as needed.
Requirements:
- Strong communication, phone and administrative skills.
- Proficiency with computers and ability to operate scheduling software such as AxisCare.
- Knowledge of Outlook, Word, Excel and the widely used Adobe Acrobat.
- Homecare or call center or staffing coordination experience is preferred.
- Ability to maintain confidentiality.
- Good auditory, visual ability; person will interface with computer, telephone as main job tools.
- Ability to interact with a range of patients in a friendly, professional patient-oriented manner.
Benefits:
- Competitive pay.
- Weekly pay by direct deposit.
- Liability Insurance, Workers' Compensation coverage, payroll taxes and unemployment insurance.
- Paid holidays.
- Paid personal/vacation days.