Operations Coordinator

Operations Coordinator#26-00253 Lake Buena Vista, FL Onsite Job Description The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate Wi‐Fi and telecommunications issues for Guests and Cast Members in a fast‐paced Help Desk environment. This role provides technical, administrative, and research support across a wide range of technology teams, including Wi‐Fi, Telephony, Network Services, Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. In addition to day‐to‐day operations, the role serves as "eyes on glass," proactively monitoring systems, identifying and troubleshooting issues, and effectively communicating client needs and project requirements in support of client World events Provide Technical Support 24x7x365 via telephone and email to process and escalate WiFi/Internet and Telecom issues for Guest and Cast within a fast-paced Help Desk environment Support all Network technologies and monitor the health of our environment Responsible for technical troubleshooting utilizing multiple applications including, but limited to LogicMonitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, MS Office to support key business systems Communicates effectively to identify, evaluate, and prioritize client needs and requirements Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided Experience with ticketing software and remote diagnostic tools (pinging, contacting devices) 3-5 years Technical Tier 1 Help Desk Experience Proficiency in Windows and macOS environments Strong technical knowledge with the ability to handle frustrated users and explain technical solutions in plain English Demonstrated problem solving skills Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment General understanding of understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS) Proven organizational skills regarding data collection, documentation, and prioritization Flexible work schedule, including weekends, nights, and holidays

Knowledge of Telecommunication Services Preferred Qualifications:

• Familiar with GPON, Networking, Aruba Airwave and Calix Management System
• Knowledge of Avaya phone systems and familiarity with VoIP
• Education Bachelor's degree or higher preferred or equivalent experience, CompTIA A+, or Network certifications
• Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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