ESSENTIAL FUNCTIONS

Maintain and safeguard the integrity of prospective student records by managing electronic data in the admissions CRM (Slate) and related paper files, conducting routine data reviews, audits, and clean-up to ensure accurate, complete, and reliable information. Process and prepare undergraduate and transfer student application files by importing applications and supporting documents, verifying completeness and accuracy, organizing materials for admissions committee review, coordinating transcript evaluations, and serving as the liaison with the Registrar's Office for unofficial transcript evaluations and degree audits. Maintain complete and accurate undergraduate applicant records throughout the admissions lifecycle by entering and managing student credentials, including transcripts, test scores, recommendation letters, and other application materials; entering and monitoring admissions decisions; and coordinating the retention, purge, and disposition of application files in accordance with institutional recordkeeping requirements. Coordinate incoming and outgoing admissions mail operations by receiving, opening, date-stamping, sorting, and distributing correspondence, as well as preparing and processing admissions communications, including acceptance packets and decision letters. Provide administrative and operational support for the admissions office by processing enrollment deposits and cancellations, coordinating related communications with the Registrar's Office and Student Accounts, managing daily data exports across multiple systems, and performing clerical duties such as preparing reports and correspondence, answering telephone inquiries, and maintaining accurate data records. Serve as a liaison to regional admission counselors including application file scanning and file management. Provide support as needed in other areas of operations and communications such as filling in for the front desk receptionist as needed. Serve as back-up in the absence of the Admissions Information Specialist to ensure continued, uninterrupted service to customers and timely entry of admission decisions. Contribute to the success of the department by performing all other duties as needed to drive the vision, fulfill the mission, and abide by the values of the College. About our ideal candidate

EDUCATION AND WORK EXPERIENCE

High School diploma or equivalent. Process-driven with the willingness and ability to learn new systems, and become a technical expert. High level of initiative and ability to work independently. Must be able to maintain confidentiality and abide by all federal and state laws concerning student records. Ability to communicate effectively both verbally and in writing with employees at all levels of the institution and appropriately address needs and concerns. Strong organizational skills and proficiency using Microsoft Office (demonstrated proficiency with Excel) and other applicable software programs. Extreme attention to detail and accuracy. Ability to think critically and analytically to troubleshoot issues and solve problems. Ability to think quickly, remain flexible, and multitask to manage a diverse set of responsibilities and adjust to changing priorities.

PHYSICAL DEMANDS

Prolonged periods of sitting while working at a computer, reviewing applications, entering data, and preparing reports. Frequent use of a computer, keyboard, mouse, and other standard office equipment requiring repetitive hand, wrist, and finger movements. Frequent verbal communication in person and by telephone, with the ability to exchange accurate information with students, families, faculty, and staff. Frequent visual concentration and close attention to detail while reviewing applications, transcripts, records, and electronic data. Occasional standing and walking throughout the office and campus to retrieve, distribute, or deliver files, mail, and other documents. Occasional bending, reaching, stooping, and kneeling to access file cabinets, storage areas, office equipment, and supplies. Frequent handling, sorting, and organizing paper records, mail, and admissions materials. Occasionally lift, carry, push, or pull office supplies, mail bins, records, and file boxes weighing up to 20 pounds; infrequent lifting of up to 30 pounds may be required during peak admissions cycles or large mailing projects. Ability to maintain focus and productivity during periods of high application volume and while performing multiple concurrent tasks.

WORKING CONDITIONS

Duties are primarily performed in a professional office environment within the Admissions Office, indoors in a climate-controlled setting. Regularly uses computers, printers, scanners, telephones, and other standard office equipment. Frequently interacts with prospective students, families, faculty, staff, and external constituents in person, by telephone, and through electronic communication. Work requires sustained concentration, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and confidentiality. May experience periods of increased workload, frequent interruptions, and strict deadlines during peak admissions, enrollment, and application processing cycles. Regular movement throughout the office and occasional travel to other campus departments, including the Registrar's Office and Student Accounts, to deliver or retrieve records and coordinate administrative processes. Occasional participation in admissions events, mailings, or special projects that may require extended work hours during peak recruitment or enrollment periods. Work is generally performed independently while maintaining frequent collaboration with admissions staff and other campus offices.

PERSONAL PROTECTIVE EQUIPMENT

This position is not normally required to wear personal protective equipment. Standard office attire is appropriate. In limited circumstances, PPE may be required in accordance with College policies or applicable health and safety guidelines (e.g., when handling cleaning activities during an emergency or when required by public health directives). About us The College's health and wellness plans along with generous paid time-off benefits are in addition to rewarding employee benefits such as the tuition grant and 403(b) plan. The employee tuition grant is a remarkable benefit that covers the cost of 100% of the College's tuition for dependent children of faculty and staff who have been employed with the college fulltime for one year. Employees can also take advantage of the benefit for themselves. The Defined Contribution Retirement Plan is a 403(b) plan in which the college automatically contributes 7% of the eligible employee's earnings into a retirement fund whether the employee chooses to participate or not. The account has a comprehensive investment portfolio and allows the employee to control their investment choices. At 6 years of service, the employer contribution amount is elevated to 10%. Employees can choose to participate through pre-tax payroll deductions when ready! Florida Southern College is committed to diversity and inclusion in hiring, campus life, and intellectual engagement and welcomes applications from all interested candidates. The college actively seeks a wide variety of candidates and enthusiastically looks to diversify our workforce. Florida Southern College has a strong commitment to the principles of equal employment opportunity. The college recruits, hires, trains, transfers, promotes and compensates individuals and makes all personnel decisions without regard to race, color, religion, age, sex, sexual orientation, national origin or ancestry, marital status, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, in accordance with applicable law. As the oldest private college in Florida, Florida Southern College is a nationally recognized liberal arts institution located in Lakeland, enrolling approximately 3,500 students across more than 70 undergraduate and graduate programs. The College is known for its strong student-to-faculty ratio and its emphasis on engaged learning, providing students with hands-on experiences that prepare them for meaningful careers and lives of leadership and service. Florida Southern is home to the world's largest single-site collection of Frank Lloyd Wright architecture and competes in NCAA Division II athletics, with a distinguished record of national championships. Consistently ranked among the top regional institutions in the South by U.S. News & World Report and recognized by The Princeton Review, Florida Southern equips students to lead lives of positive and consequential impact through dynamic, engaged learning in its iconic setting and beyond. 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