Responsibilities include:

Welcome new families with professionalism, empathy, and exceptional customer service. Answer incoming phone calls, emails, and website inquiries. Schedule consultations, assessments, parent meetings, and therapy appointments. Coordinate clinician schedules to maximize efficiency. Verify insurance eligibility and benefits. Obtain referrals and required documentation. Prepare intake paperwork and maintain accurate electronic records. Communicate with physicians, insurance companies, and referral sources. Monitor authorizations and assist with scheduling around authorization timelines. Maintain waitlists and communicate with families regarding service availability. Collaborate closely with our Clinical Director and BCBAs to coordinate client services. Assist with office administrative tasks as needed.

Qualifications Preferred qualifications include:

Minimum of 2 years of scheduling, intake, medical office, or customer service experience Healthcare, ABA, pediatric therapy, or insurance experience strongly preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfortable working with multiple computer systems Ability to maintain confidentiality (HIPAA) Positive attitude with excellent problem-solving skills Experience with EMR systems is a plus What We're Looking For The ideal candidate is someone who: ✔ Loves helping families ✔ Is highly organized and detail-oriented ✔ Communicates with warmth and professionalism ✔ Can prioritize multiple tasks ✔ Enjoys working as part of a collaborative team ✔ Takes initiative and follows through Why Join IBM? At Innovative Behavior Management, you'll become part of a supportive, mission-driven team that values both clinical excellence and employee growth.

We offer:

Competitive hourly pay Paid Time Off (PTO) Paid holidays Opportunities for professional growth and advancement Supportive leadership team Positive, collaborative work environment Ongoing training and development Schedule Full-Time Monday-Friday 7:30am-4pm Location Innovative Behavior Management, Inc. 3308 Cleveland Heights Blvd., Suite 101 Lakeland, FL 33803 Apply Today If you're passionate about making a difference and want to help families access life-changing ABA services, we'd love to hear from you.

Apply online at:

www.

InnovativeBehaviorMgmt.com Join a team where compassion, professionalism, and excellence come together every day.

Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Medical scheduling: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Lakeland, FL 33803 (Required)

Work Location:

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