Responsibilities include:

Coordinate daily service, maintenance, and installation operations to support productivity and customer commitments Partner with dispatch to optimize scheduling, routing, and technician assignments Assist with workload planning, technician coverage, and operational priorities Ensure company processes, SOPs, and brand standards are consistently followed Identify operational challenges and work with leadership to develop effective solutions Develop and Support Field Teams Great teams are built through strong leadership, coaching, and support.

You will:

Provide coaching and guidance to technicians, installers, and field supervisors Conduct ride-alongs, job site visits, and quality evaluations Provide feedback focused on technical performance, customer experience, and operational standards Support team meetings, training initiatives, and ongoing development opportunities Partner with leadership and HR on hiring, onboarding, employee development, and performance management Improve Performance and Drive Results Help identify opportunities to improve efficiency, quality, and overall branch performance.

You will:

Monitor key performance indicators including productivity, job completion times, callbacks, and quality metrics Review service documentation to ensure accuracy and consistency Analyze operational trends and recommend process improvements Support branch goals related to revenue growth, efficiency, and customer satisfaction Help create accountability around operational expectations and performance standards Champion Safety and Compliance Safety is a priority in everything we do.

You will:

Promote a strong safety-first culture throughout field operations Ensure compliance with OSHA standards and company safety policies Conduct safety observations and job site evaluations Support incident investigations and corrective action follow-up Assist with maintaining licensing, permitting, and code compliance requirements Deliver an Exceptional Customer Experience Our customers expect reliable, professional service every time.

You will:

Support resolution of customer concerns and service escalations Help identify opportunities to improve customer satisfaction Monitor callbacks, warranty issues, and rework trends Ensure technicians are equipped to deliver a consistent 5-star customer experience Reinforce quality standards from dispatch through job completion Support Operational Excellence Help maintain the systems, resources, and processes needed for successful branch operations.

Responsibilities include:

Partner with warehouse and operations teams to support inventory and material availability Assist with fleet readiness and equipment standards Support vendor coordination and operational needs Ensure technicians have the tools and resources necessary to complete jobs successfully Assist leadership with branch initiatives and operational projects What You Bring 10+ years of experience in HVAC or a related skilled trade Experience leading, mentoring, or supporting field teams Strong knowledge of residential HVAC service, maintenance, and installation processes Understanding of local codes, permitting requirements, and safety standards Proven ability to improve operational performance and support business goals Strong communication, organization, and problem-solving skills Ability to build relationships while holding teams accountable Proficiency with Microsoft Office; ServiceTitan experience preferred Valid driver's license with a clean driving record Key Strengths for Success The ideal candidate is someone who: Leads through coaching, support, and accountability Has strong field credibility and understands the challenges technicians face Is organized, dependable, and comfortable managing multiple priorities Can identify problems and create practical solutions Builds trust while maintaining high operational standards Takes ownership and follows through on commitments Is passionate about developing people and improving processes Work Environment Combination of office and field-based responsibilities Regular interaction with technicians, leadership, and support teams Field visits, ride-alongs, and job site evaluations Hands-on involvement in daily operations and team development Why Join Service Minds? At Service Minds, our mission is Changing Lives Through the Skilled Trades. We are committed to building teams where employees can grow, succeed, and make a difference. When you join our team, you will have the opportunity to: Make a direct impact on branch operations and team performance Help develop skilled trade professionals Work with a growing organization focused on operational excellence Build a rewarding career with opportunities for growth If you are ready to use your HVAC expertise and leadership skills to help build a high-performing team, we want to hear from you. 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