Escrow Coordinator Brightshore Mortgage, Inc. Ocala Share Save Job Apply for This Job Position Summary The Escrow Coordinator supports the efficient administration and continuous improvement of BrightShore's escrow operations by coordinating activities related to property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analysis, and vendor management. This position serves as a key operational resource responsible for analyzing escrow data, identifying process improvement opportunities, supporting automation initiatives, and ensuring escrow activities are performed accurately, efficiently, and in compliance with investor, agency, and regulatory requirements. The Escrow Coordinator partners with internal departments, third-party vendors, technology teams, and servicing operations to monitor operational performance, resolve complex exceptions, validate data integrity, improve workflows, and implement scalable solutions that enhance the borrower and client experience. This role performs detailed analysis of escrow processes, evaluates operational trends, investigates root causes of recurring issues, and develops recommendations that improve accuracy, reduce manual effort, and strengthen operational controls. Working closely with Escrow Operations, Loan Administration, Cashiering, Default Operations, Compliance, Automation, Client Experience, Investor Reporting, and external vendors, the Escrow Coordinator assists with process development, testing, system enhancements, reporting, quality assurance, and operational projects supporting all aspects of escrow administration. The position also supports the implementation of automation, artificial intelligence, and technology solutions that improve efficiency while maintaining exceptional service quality and regulatory compliance. Success in this role requires strong analytical skills, exceptional attention to detail, intellectual curiosity, and a passion for continuous improvement. Through data-driven decision making, collaborative problem solving, and innovative thinking, the Escrow Coordinator helps strengthen BrightShore's escrow operations while reinforcing the company's commitment to Leadership, Raving Fans, Transparency, High Performance, and Tenacity.

Core Competencies:

Demonstrates a strong understanding of mortgage servicing escrow operations, including property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analyses, and investor servicing requirements Demonstrates exceptional analytical skills with the ability to identify operational trends, investigate root causes, analyze large data sets, and develop practical solutions that improve efficiency and accuracy Maintains exceptional attention to detail while reviewing escrow transactions, vendor activity, escrow balances, payment exceptions, and servicing system data Demonstrates proficiency in analyzing operational workflows and recommending process improvements that reduce manual effort, strengthen controls, and improve the borrower and client experience Partners effectively with internal departments, technology teams, and third-party vendors to resolve operational issues, improve service delivery, and support strategic initiatives Demonstrates working knowledge of escrow regulations, agency guidelines, investor requirements, and servicing best practices applicable to escrow administration Leverages technology, automation, artificial intelligence, reporting tools, and system capabilities to improve operational performance, data integrity, and processing efficiency Demonstrates strong problem-solving skills by researching complex escrow issues, evaluating alternatives, and implementing effective corrective actions Maintains a detailed and disciplined approach to data validation, reconciliation, quality assurance, and operational controls to ensure the accuracy of escrow-related information Demonstrates excellent organizational and project management skills while coordinating multiple priorities, operational initiatives, vendor relationships, and departmental projects Communicates effectively with borrowers, clients, vendors, investors, regulatory agencies, and internal business partners while maintaining professionalism and exceptional customer service Demonstrates intellectual curiosity by continuously evaluating emerging technologies, industry trends, automation opportunities, and innovative solutions that enhance escrow operations Demonstrates a passion for continuous improvement by proactively challenging existing processes, identifying inefficiencies, and recommending innovative solutions that improve operational effectiveness, scalability, and the borrower experience Demonstrates systems thinking by understanding how escrow operations interact with Loan Administration, Cashiering, Default Operations, Investor Reporting, Client Experience, Compliance, and Automation to deliver a seamless servicing experience Maintains comprehensive documentation supporting operational procedures, testing activities, process improvements, vendor performance, and project implementation Demonstrates adaptability while supporting changing business needs, technology enhancements, regulatory updates, investor requirements, and continuous operational improvement initiatives Upholds BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through accountability, innovation, collaboration, and a commitment to operational excellence Supervisor Responsibilities (if applicable): N/A Duties/Responsibilities Analyze and support all aspects of escrow administration, including property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analyses, escrow shortages, surpluses, deficiencies, and related servicing activities Monitor escrow operational performance by analyzing key performance indicators, production metrics, exception reports, aging reports, and operational trends to identify opportunities for improvement Research complex escrow issues, investigate root causes, and develop recommendations that improve operational efficiency, accuracy, scalability, and borrower experience Partner with internal departments to resolve escrow-related issues while ensuring compliance with investor, agency, regulatory, and company requirements Collaborate with third-party vendors, taxing authorities, insurance carriers, mortgage insurance providers, and escrow service providers to resolve operational issues, improve service delivery, and strengthen business relationships Perform detailed data analysis and reconciliation activities to validate escrow balances, disbursements, payment activity, insurance coverage, tax information, and servicing system accuracy Support escrow analysis activities by reviewing calculation results, identifying exceptions, validating system outputs, and assisting with operational improvements Participate in user acceptance testing (UAT), system enhancements, automation initiatives, and technology implementations impacting escrow operations Assist with the implementation, testing, and ongoing optimization of artificial intelligence, robotic process automation (RPA), OCR technologies, workflow automation, and other technology solutions supporting escrow operations Develop reports, dashboards, and analytical tools to provide visibility into operational performance, vendor quality, exception trends, and process effectiveness Monitor vendor performance, service level agreements (SLAs), quality metrics, turnaround times, and operational results while recommending improvements and assisting with issue resolution Support the development, documentation, and continuous improvement of escrow policies, procedures, workflows, job aids, and operational standards Coordinate with Automation, Compliance, Loan Administration, Cashiering, Investor Reporting, Default Operations, and Client Experience to implement process improvements and ensure operational readiness Review servicing system data for accuracy, identify inconsistencies, validate corrections, and ensure escrow information is accurately reflected throughout servicing platforms Assist with internal audits, quality control reviews, investor examinations, regulatory reviews, and operational assessments by gathering documentation, performing analysis, and supporting corrective action initiatives Identify operational risks, recurring exceptions, and process gaps while recommending practical solutions that strengthen controls and improve servicing quality Stay current on regulatory requirements, investor guidelines, escrow best practices, emerging technologies, and industry trends affecting escrow administration Maintain accurate documentation supporting projects, testing activities, operational analysis, vendor management, and process improvement initiatives Promote a culture of innovation by identifying opportunities to simplify workflows, eliminate waste, improve automation, and enhance the borrower and client experience Serve as a catalyst for continuous improvement by challenging existing processes, identifying inefficiencies, and partnering with leadership to implement innovative operational solutions Analyze recurring borrower contacts, complaints, and operational exceptions related to escrow activities to identify trends and recommend process, communication, or system improvements that reduce future inquiries and enhance the servicing experience Partner with technology teams to evaluate, test, and implement automation, artificial intelligence, predictive analytics, and system enhancements that improve escrow operations while maintaining compliance, quality, and operational integrity Perform additional duties and special projects as assigned in support of BrightShore's escrow operations, operational excellence, and continuous improvement initiatives Education, Experience and /or Skills Associate's or bachelor's degree in Business Administration, Finance, Accounting, Mortgage Banking, Data Analytics, Information Systems, or a related field preferred; equivalent combination of education and relevant experience will be considered Minimum of 2 years of experience in mortgage servicing, escrow administration, insurance, tax servicing, mortgage insurance, operations, quality assurance, business analysis, or a related field preferred Working knowledge of mortgage servicing escrow functions, including escrow analyses, property taxes, hazard insurance, flood insurance, mortgage insurance, investor requirements, and applicable servicing regulations preferred Experience analyzing operational data, identifying trends, researching exceptions, and developing process improvements that enhance operational efficiency and service quality Strong analytical and problem-solving skills with the ability to investigate complex issues, determine root causes, and implement practical, sustainable solutions Experience working with mortgage servicing platforms such as FICS Mortgage Servicer, MSP, or similar servicing systems preferred Proficiency with Microsoft Office applications, including advanced Microsoft Excel skills utilizing formulas, pivot tables, lookups, filtering, reconciliation, and data analysis; experience with Power BI, SQL, reporting platforms, or other analytical tools is highly desirable Experience participating in user acceptance testing (UAT), system implementations, workflow improvements, automation initiatives, or technology enhancement projects preferred Familiarity with automation technologies, artificial intelligence, robotic process automation (RPA), workflow platforms, OCR solutions, or digital process improvement initiatives is preferred Experience working with third-party vendors, insurance carriers, taxing authorities, mortgage insurance companies, or escrow service providers preferred Excellent written and verbal communication skills with the ability to effectively collaborate across departments and communicate operational recommendations clearly Demonstrated ability to manage multiple priorities, projects, deadlines, and operational initiatives while maintaining exceptional attention to detail and accuracy Ability to exercise sound judgment, maintain confidentiality, and make informed decisions while balancing operational efficiency, borrower experience, regulatory compliance, and investor requirements Demonstrated commitment to continuous learning and maintaining knowledge of evolving escrow regulations, investor guidelines, servicing technologies, automation tools, and industry best practices Demonstrated intellectual curiosity with a passion for understanding operational processes, identifying inefficiencies, and continuously improving the way escrow services are delivered through technology, data analysis, and innovation Demonstrated ability to view escrow operations holistically by understanding the relationship between servicing systems, borrowers, vendors, investor requirements, regulatory obligations, and internal operational workflows when evaluating process improvements and implementing change Demonstrated commitment to BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through accountability, collaboration, innovation, and operational excellence Computer & Equipment Skills Advanced in Microsoft Office programs (Word, Excel, PowerPoint) Word processing (speed and accuracy) MSP or FICS Mortgage Servicer a plus Email Internet software Use typical office equipment (computers, fax, phones, copiers, scanners, etc.)

Physical Requirement:

Vision (with or without correction) sufficient to read a computer screen and to operate office equipment Clear speaking voice on the telephone, in person, and recorded Hearing within normal ranges in noise environments typical of office Able to sit for long periods of time at computer or other workstation and in meetings Able to use computers and operate equipment Able to lift 10 pounds occasionally unassisted

EEO Statement:

As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. recblid copdx1aieikr4s0b3swk89wsq01usi

Not Specified Job Information Position Type:

Full Time Related Jobs Escrow Processor America Safe Title LLC Livonia, Michigan Posted

• August 6, 2026 View

CATERING SOUS CHEF

• REDMOND, WA CGNA Washington Posted
• November 2, 2026 View Culinary Supervisor CGNA New York Posted
• November 2, 2026 View

BARTENDER CGNA

Ohio Posted

• November 2, 2026 View Club Customer Service Bass Pro Shops Mesa, Arizona Posted
• November 2, 2026 View Truck Unload & Replenishment Prep Bass Pro Shops Mesa, Arizona Posted
• November 2, 2026 View Show More Jobs Trending Job Titles Events Director Utility Sales and Service Manager Service Technician (Service Tech) Lead Burner Executive Sous Chef Captain Dining Services Director Dietitian Catering Attendant Route Driver Shift Supervisor Trash Hauler Steward Account Executive Floor Tech (Floor Technician) Customer Service Associate Barista Porter Catering Manager Patient Care Assistant (PCA) Waitress Chef Dietary Aide Order Builder Grill Cook Outfitter Delivery Driver Sous Chef Intern Salad Chef Maintenance Technician Storeroom Attendant Food Service Worker Dishwasher General Farm Manager Overnight Associate Retail Manager Housekeeper Warehouse Clerk Administrative Assistant Runner Executive Chef (Ex Chef) Chef Manager Cook Goodwill Ambassador Sales Associate Patient Services Coordinator Environmental Services Custodial Manager Front Office Lead Room Service Food Service Attendant Cashier Prep Cook (Preparatory Cook) Janitor Operations Manager Bartender Patient Transporter Vending Machine Host/Hostess Baker Server Customer Service Representative (Customer Service Rep) Trending Locations Washington, Exton, Fort George G Meade, Concord, Greenville, South Carolina Prairie du Chien, Wisconsin Alaska Iowa Louisville, Avon, Ohio Grand Rapids, Springfield, Missouri Oregon Victor, New York Alabama Illinois Georgia New York Gainesville, Virginia Seattle, Washington Columbia, Maryland San Diego, Jersey City, New Jersey Columbus, Huntsville, Alabama Phoenix, Houston, East Peoria, Illinois Richmond, Virginia Miami, Florida Minnesota Montana Massachusetts Nashville, Chicago, Hyderabad, Telangana Boise, Sayreville, New Jersey Ohio Washington Maryland Pittsburgh, San Francisco, Telangana Lebanon, Missouri Boston, Massachusetts Rogers, Minnesota Albany, California Wisconsin Woodbury, Minnesota Colorado Springs, Baltimore, Anchorage, Alaska Delaware Harrisburg, Cambridge, Macon, Georgia Rochester, New York Florida South Carolina Oklahoma City, Bridgeport, Los Angeles, California Irvine, New Jersey Nebraska Las Vegas, Sun Prairie, Wisconsin Austin, Raleigh, Tualatin, Oregon Wilmington, Delaware Omaha, Nebraska Missouri Kalispell, Montana San Antonio, Texas Altoona, Iowa Denver, Virginia McLean, Dallas, Texas Memphis, Texas Trending Companies Verisk | Verisk ACI Federal Inc.

Shimadzu Scientific Instruments Lee Enterprises Inc Quality Chemical Laboratories Inspire Greatness Within Inc Pitch Aeronautics Inc. State of CT Judicial Branch Brightshore Mortgage, Inc. Hospice & Palliative Care of Iredell County William & Mary Aim Point Innovation LLC Great Expectations College Prep, LLC Inc Dona Ana County Tennessee Tech University NurseAmerica, Inc. The Hospitality Hub of Memphis Gaston College Kreative Core Technologies Journal Register Offset Preventia Security Wintrio

LLC CSKT

Tribal Health Department Merchants Bank Circle Creek Therapy Quick's Bus Company LeasePoint Funding Group, LLC. Spirited Play Labs

DISPLATE MANUFACTURING INC CGNA

Bass Pro Shops Phoenix Home Care and Hospice City of Columbia MO

• HR The Willow Center VSP Optics Expatiate Communication, Inc.

WESTMINSTER COLLEGE

Confidential Marchon Mangum's Bridgeport, CT Area Jobs Siouxland Community Health Center Freight Flex, LLC VSP Sage Veterinary Imaging

SUPER RADIATOR COILS

• VIRGINIA Gannett Stanford University Adams MultiMedia TELUS Digital

UNIVERSITY HEALTH

Mel Trotter Mission Thrift

LLC DS BUS LINES NY

Creates The Pleasantville Public School District Mineral Ridge Gold, LLC Mustang Vacuum Systems Ford Motor Company Carestream Health Trending Categories Legal Marketing Sales Hospitality Information Technology Insurance Distribution Retail Apply for this job