Security Operations Coordinator

Security Operations Coordinator FirstService Residential - 3.4 Plantation, FL Job Details Full-time $50,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Bilingual Some college Computer operation Phone communication Computer literacy Staff scheduling Mid-level Payroll management High school diploma or GED Training employees on security practices Team management Hospitality Management Portfolio management Phone call management Business Communication skills Staffing management Technical Proficiency Overseeing training Full Job Description Description Job Overview The Security Operations Coordinator acts as a liaison between the Corporate Security Operations Team and assigned properties. They facilitate and support property needs based on the direction of the Community Association Manager. Security Operations Coordinators are highly visible at the property level and frequently visit assigned properties to provide feedback and recommendations to the Security Leader, Community Association Manager, and Corporate Security Operations Team. They lead a team of Area Specialists who assist with coverage needs for supported properties. The Security Operations Coordinator is directly supervised by the Director of Security Operations, with support from the Sr. Director of Residential Hospitality and the Executive Vice President of Operations. Your Responsibilities Facilitate Security and Operations training at assigned properties as needed. Support a portfolio of assigned buildings and properties. Oversee Area Specialists, including scheduling and payroll responsibilities. Monitor and maintain knowledge of all shift coverage. Assist onsite Security Leaders with staffing and coverage needs. Remain on call 24 hours a day, 7 days a week. Facilitate training for all new Area Specialists. Assist startup teams with onboarding new properties. Visit each assigned property at least every other week, including overnight and weekend visits. Read and understand the FirstService Employee Handbook and Security Operations General Reference Guide. Attend one-on-one meetings with the Director of Security Operations. Attend all Coordinator meetings. Assist Property Managers with operational issues. Respond to phone calls and emails in a timely manner. Make recommendations to the Community Association Manager regarding disciplinary actions. Communicate regularly with Community Association Managers and Regional Directors. Skills and Qualifications High school diploma or equivalent required. College level coursework in business or hospitality preferred. Strong customer service background required. Two to three years of management experience in a similar role preferred. Computer literacy and proficiency with information systems hardware/software required. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication, and interpersonal skills required. Physical Requirements Ability to lift 30 to 50 lbs. Ability to work in an upright standing or sitting position for long periods of time. Ability to handle, grasp, and lift objects and packages. Ability to reach with hands and arms. Ability to communicate and exchange ideas and information through spoken and written communication. Ability to quickly and easily navigate the building/property as required to perform job functions. Ability to complete all required forms and documentation. Ability to work extended hours and weekends based on property requirements. Ability to respond to emergencies and callouts in a timely manner. What We Offer As a full-time exempt associate, you will be eligible for comprehensive benefits including multiple medical plan options, dental, and vision coverage. Additional benefits include paid time off, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company functions.

Compensation:

$50,000 Salary Disclaimer The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required. Management reserves the right to assign or reassign duties, schedules, and responsibilities at any time. #INDHR Automated Employment Decision Tool (AEDT)

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