Operations and Quality Control Specialist - Short-Term Rentals

Operations and Quality Control Specialist - Short-Term Rentals Mountain sights rentals Dunwoody, GA Job Details Full-time $50,000 - $58,000 a year 1 day ago Benefits Paid training Paid time off Flexible schedule Qualifications Driver's License Technical Proficiency Full Job Description Mountain Sights Rentals is a premier property management firm seeking a reliable and detail-oriented Operations & Quality Control Specialist. This role is the backbone of our guest experience, ensuring our homes are in perfect condition and our guests receive top-tier communication. We value a "can-do" attitude and provide a company vehicle and full software training for the right candidate. Key Responsibilities 1. Quality Control & Property Readiness (Field-Based)

Property Audits:

Conduct rigorous post-cleaning inspections to verify that units meet our "Luxe-ready" standards.

Maintenance Oversight:

Identify and report maintenance issues (such as pool heater malfunctions or leaks) to management and track them through to completion.

Basic Troubleshooting:

Perform minor on-site fixes including resetting Wi-Fi routers, changing smart lock batteries, tightening loose chair screws, and swapping smoke detector batteries.

Vendor Accountability:

Audit cleaning and maintenance crews to ensure work is completed to our exact specifications.

Logistics:

Manage inventory and supply runs (Costco/Target) and coordinate the transport of linens and equipment between properties using the company vehicle. 2. Guest Communication & Administration (Digital)

Guest Relations:

Manage the guest lifecycle through our property management software—handling inquiries, check-in instructions, and professional support.

Correspondence:

Maintain prompt and professional communication via company email and WhatsApp chats to coordinate with guests, platforms, and vendors.

Data Management:

Keep our revenue trackers, expense logs, and task lists updated accurately in Google Sheets.

Requirements Availability:

Standard 40-hour work week. Weekend and holiday coverage is very limited and reserved for guest emergencies.

Tech Aptitude:

High comfort level learning new software. We will provide training on Guesty and our specific Google Sheets workflows.

Physical Ability:

Must be comfortable being on the move and physically active. Ability to lift up to 50 lbs (linens, supplies, portable equipment).

Driving:

Valid Driver's License and a clean driving record to operate the company vehicle.

Detail Oriented:

A "perfectionist" mindset regarding property cleanliness and guest satisfaction.

Benefits & Perks Company Vehicle Provided:

For all work-related travel.

Comprehensive Paid Training:

We will train you on our industry-leading software and STR best practices.

Performance Bonuses:

Opportunities for bonuses based on 5-star review averages.

Growth Potential:

Opportunity to grow into higher-level management as our portfolio expands.

Job Type:

Full-time Pay:

$50,000.00 - $58,000.00 per year

Benefits:

Flexible schedule Paid time off

Work Location:

On the road