Client Care & Scheduling Coordinator

Veterans Pressure Washing | Evans, GA Part-Time | Monday-Friday | 12:00 PM - 6:00 PM (25-30 hours/week) Are you the kind of person who can keep things organized, handle a busy phone line, and make customers feel like they called the right company? Veterans Pressure Washing is a top-rated, veteran-owned home service company serving the CSRA. We are known for delivering a 5-star customer experience, and that experience often starts with the first phone call. We are looking for a friendly, detail-oriented, highly organized Client Care & Scheduling Coordinator to help manage customer calls, schedule service appointments, support our office operations, and help prepare our team for a successful next day. This is a part-time afternoon/evening position that is ideal for someone who thrives in a fast-paced office, communicates well on the phone, and enjoys helping people. What You'll Be Doing Answering a high volume of inbound calls from customers requesting estimates, scheduling service, and asking questions Scheduling jobs and coordinating appointments efficiently Responding to customer inquiries via phone, text, and email Confirming appointments and helping prepare the next day's schedule Updating customer information accurately in our software/CRM Supporting technicians and office staff with communication and scheduling needs Helping resolve customer concerns with professionalism and patience Keeping office details organized so nothing falls through the cracks Who We're Looking For You may be a great fit if you are: Excellent on the phone and confident speaking with customers Friendly, professional, and customer-service minded Highly organized and detail-oriented Able to multitask in a fast-paced environment Calm under pressure Dependable, punctual, and self-motivated Comfortable using computers, software, and learning new systems Someone who takes pride in staying organized and helping a team succeed What Success Looks Like in This Role Calls are answered promptly and professionally Leads are captured and scheduled efficiently Customers feel heard, helped, and taken care of The next day's jobs are organized and confirmed Communication between the office and field stays smooth You help create a seamless 5-star customer experience

Qualifications Required:

Strong phone and communication skills Excellent customer service skills Strong organizational and multitasking ability Basic computer/data entry skills Ability to work independently and stay focused in a busy office

Preferred:

Administrative assistant, receptionist, dispatcher, or scheduling experience Experience in home service or customer service industries CRM, scheduling software, or office administration experience Schedule Part-Time Monday-Friday Typical hours: 12:00 PM - 6:00 PM 25-30 hours per week Why Join Veterans Pressure Washing? Competitive pay based on experience Stable part-time schedule Positive team-oriented work environment Opportunity for growth with a respected local company Veteran-owned, values-driven business Work with a company known for delivering 5-star service in the community Apply If… You are someone who enjoys helping customers, staying organized, and being a key part of a team's daily success. We're looking for someone dependable, professional, and exceptional—not average.