Air Imports Operations Coordinator

Air Imports Operations Coordinator Accelerated Global Solutions Inc Elk Grove Village, IL Job Details Full-time Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Customer communication Customer complaint resolution Full Job Description About Accelerated Global Solutions Inc. With roots in global logistics, air, ocean, and a distinct specialization in cross-border e-commerce, AGS is setting a new standard in global e-commerce logistics. Simplify, save, and succeed with

AGS:

We turn the complexities of your supply chain into efficient, tech-driven solutions, delivering faster transit times and significant cost savings. Our Mission Pioneering a path for seamless cross-border e-commerce. AGS serves as your gateway to smarter, tech-enabled logistics solutions. We take your supply chain challenges and turn them into opportunities for efficiency and growth. For Our Employees We embrace a culture where every team member is empowered to innovate, grow, and make a significant impact in shaping the future of the solutions we provide to our clients.

Job Description:

As an Air Import Operations Coordinator, you will play a crucial role in facilitating the smooth importation process of goods, ensuring timely delivery and compliance with regulatory requirements. Your responsibilities will encompass various aspects of import operations, from file management to client communication and problem resolution.

Key Responsibilities:

Open files for each shipment on the dedicated software system, ensuring accuracy and completeness of documentation. Negotiate with domestic customers to address any issues or concerns, striving for mutually beneficial resolutions. Verify arrival information and liaise with customs brokers to facilitate seamless clearance of shipments. Collaborate with trucking companies to coordinate the timely delivery of freight, ensuring efficient logistics operations. Prepare comprehensive reports of transactions to support accurate billing of customers. Monitor and communicate any shipment delays or documentation issues to clients and overseas agent(s), proactively managing expectations. Provide support to colleagues, supervisors, and department managers as needed, fostering a collaborative work environment.

Knowledge, Skills, Qualifications:

Effective interpersonal skills, with a proven ability to listen attentively, comprehend complex information, and communicate clearly and concisely. Proactive approach to work, coupled with strong organizational skills to manage multiple tasks efficiently. Proficiency in Microsoft Office and computer skills, with the ability to adapt to new software systems. Excellent written and verbal communication skills, essential for effective client interaction and internal collaboration. Experience with Cargowise software is advantageous. Previous experience in freight forwarding is highly preferred, demonstrating a comprehensive understanding of the logistics industry.

Schedule:

8-hour shifts Monday to Friday (with weekends as needed for operational requirements)

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance