Affiliate Operations Coordinator

Job Summary:

The Affiliate Operations Coordinator provides essential support to the affiliate by managing daily office operations, handling administrative tasks, data entry, managing office volunteers, and assisting with special projects. The Affiliate Operations Coordinator will also ensure the office is open and closed daily according to business hours, answer phones, maintain confidentiality, and handle homeowner payments.

Job Duties and Responsibilities:

• Oversee all day-to-day operations of the affiliate by implementing standard operating procedures.
• Assist team with streamlining workflows and assisting on projects for colleagues as needed
• Maintaining comprehensive and accurate records, including document management and filing systems.
• Manage administrative and general budget and invoice processing.
• Receive and organize all receipts for the affiliate and reconcile credit cards monthly
• Create monthly board reports, provide coordination of board meetings, and attend meetings for notetaking.
• Manage inventory of office and affiliate supplies, ensuring a clean, healthy, organized environment.
• Process mail daily, including gift and invoice processing
• Open and close the office daily, ensuring the office is ready for business from 8:30 AM to 5:00 PM.
• Answer phone calls in a professional and courteous manner.
• Manage office volunteers, including scheduling, task assignments, and ensuring they have the resources needed.
• Maintain confidentiality for all communications, documents, and sensitive information.
• Accept and process homeowner payments, ensuring accuracy and confidentiality.
• Perform accurate data entry
• Ensure timely and precise data management for reporting and operational needs.
• Oversee affiliate reporting to Habitat for Humanity International.

Skills, Knowledge, & Abilities Required :

• Must have 5 or more years of experience in office support or management
• Must have a commitment to the Habitat mission and uphold its values and ethics.
• Must have strong written, oral and interpersonal communication skills.
• Must have strong organizational skills and attention to detail, including multi-tasking, prioritization, and attention to detail
• Must be proactive in problem solving and be able to think critically
• Must have proficiency in MS Office
• Ability to work both independently and as part of a team.
• Positive, professional demeanor with a focus on customer service and teamwork.
• Ability to handle confidential information with integrity and discretion.

Competencies:

Service:

A willingness and ability to help and support all partners by consistently providing timely and courteous service to meet their needs; demonstrating love in action.

Teamwork:

A willingness and demonstrated skill in working collaboratively to accomplish goals and objectives while building and maintaining constructive partnerships

Stewardship:

Demonstrating careful and intentional use of all HFHI resources, including time, money, information, relationships, and materials in a way that exhibits accountability for individual outcomes as well as outcomes of the whole organization.

• Continuous improvement: Demonstrating the ability to maintain effectiveness in a changing environment, constantly seeking to improve products, processes, and services to accomplish the mission.
• Respect for others: Demonstrating respect for the inherent dignity of others; recognizing the strength that comes through partnering with individuals who have perspectives and experiences different from their own.

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person