Medical Scheduler

Our client, a community-focused healthcare organization, is seeking a Medical Scheduler to support daily front office operations in a fast-paced clinical environment. This position is responsible for coordinating patient appointments, managing check-in and check-out, verifying insurance information, collecting payments, and ensuring accurate patient data entry. The ideal candidate will bring strong administrative experience, excellent customer service skills, and the ability to thrive in a high-volume setting serving a diverse patient population.

This role is especially important within a Federally Qualified Health Center environment, where patients may require assistance with insurance verification, eligibility documentation, and access to affordable care services. The Medical Scheduler will help create an efficient, welcoming, and patient-centered experience while supporting providers and clinical staff.

Hours:

Monday - Friday 8am - 5pmKey ResponsibilitiesSchedule and confirm patient appointmentsManage patient check-in and check-out processesCollect patient payments and prepare payment batches for postingVerify insurance eligibility and enter insurance information accurately into the systemGather and update patient demographic and registration detailsAnswer incoming calls, direct calls appropriately, and document messagesMonitor voicemail and respond or escalate as neededMaintain accurate phone notes within patient recordsScan and upload documentation into electronic chartsComplete prior authorizations for insurance as requiredReceive lab cases and coordinate pickups with lab vendorsSupport medical records and other administrative functions as assignedProvide front office coverage for absent team members when neededParticipate in staff meetings and team communicationsMaintain an organized, professional, and confidential work environmentDeliver excellent service to patients, visitors, and coworkersPerform additional duties as assigned