Operations Assistant

Operations Assistant Modern Day Window & Door Indianapolis, IN Job Details Full-time From $40,000 a year 1 day ago Benefits Fuel discount Qualifications Teamwork Customer service Driver's License Construction administrative experience Appointment scheduling Full Job Description Operations & Field Coordinator Modern Day Window & Door (MDWD) Indianapolis, Indiana Full-Time | In-Office / Field Positon Monday-Friday | Typically 7:30 AM-4:30 PM with a one-hour unpaid lunch break.

About Modern Day Window & Door:

Modern Day Window & Door is a rapidly growing replacement window and door company based in Indianapolis, Indiana, specializing in high-quality products, exceptional installation standards, and a true consultative customer experience. Unlike traditonal companies limited to a single product line, MDWD offers homeowners access to leading manufacturers including Andersen Marvin Pella ProVia Allowing our team to guide customers toward the best solution for their home, style, and budget. At MDWD, we believe operational excellence matters just as much as sales and installation. Clear communication, organization, accountability, and professionalism are foundational to how we serve both our customers and our team.

Position Overview:

The Operations & Field Coordinator plays a vital role in supporting the successful execution of projects from contract to completion. This role serves as a central point of coordination between customers, field teams, operations leadership, vendors, and internal departments. The ideal candidate is highly organized, proactive, detail oriented, and comfortable managing multiple moving parts in a fast-paced environment. This is an operational support position directly tied to project flow, customer experience, and company performance.

Responsibilities:

Scheduling & Coordination Schedule and manage: Measure appointments / Installation dates of Final walkthroughs / Service and warranty appointments Coordinate schedules between customers, sales representatives, installation crews, and leadership Maintain scheduling accuracy within internal CRM systems Project Workflow Management Monitor projects throughout each phase of the workflow Track project movement and provide regular updates to management Identify delays or bottlenecks and proactively communicate solutions Materials & Vendor Coordination Track inventory and assist with material ordering Coordinate with vendors regarding: Product availability / Delivery timelines / Order accuracy Ensure project materials are aligned with installation schedules Documentation & Project File Management Organize and maintain: Contracts / Change orders/ Warranty claims /Payment records/ Project documentation Prepare internal project packets including: Labor tickets / Measure sheets/ Installation documentation Maintain organized digital and physical files CRM & Administrative Management Maintain accurate records within CRM Upload and organize project documents Track customer communications and project updates Ensure service items and warranty requests are properly documented Customer Communication Serve as a professional point of contact for customers throughout the project process Communicate scheduling confirmations, updates, and next steps clearly and professionally Help maintain MDWD's commitment to a seamless, 5-star customer experience Financial Coordination Support Assist accounting with project status updates related to billing Help track deposits, payments, and project closeout readiness Quality Control & Closeout Coordination Assist with scheduling final walkthroughs and completion appointments Track punch-list and service items to ensure mely resolution Qualifications Preferred qualifications include: Strong organizational and multi tasking abilities Excellent communication skills Attention to detail and follow-through Ability to remain calm and solution-oriented in a fast-paced environment Previous experience in: Construction coordination / Scheduling / Operations support Administrtive management CRM experience preferred Proficiency in Microso Office / Google Workspace Valid Driver's License Reliable transportation to and from the office

What We're Looking For:

The right candidate: Takes ownership and follows through Communicates proactively Enjoys structure, organization, and problem-solving Works well with both office staff and field teams Understands the importance of professionalism and customer experience Wants to grow with a company focused on quality, accountability, and long-term relationships Compensation Compensation is based on experience.

Starting compensation:

$40,000 annual salary (non-exempt) plus bonus opportunities. Overtime compensation provided in accordance with applicable law. Company vehicle and fuel provided for approved work-related activities during business hours. To Apply Please submit your resume along with a brief introduction outlining your experience and why you believe you would be a strong fit for this role. We look forward to meeting individuals who value professionalism, organization, teamwork, and operational excellence. Equal Opportunity Employer Modern Day Window & Door is an Equal Opportunity Employer committed to creating a professional, respectul, and team-oriented workplace for all employees.

Pay:

From $40,000.00 per year

Work Location:

In person