Scheduling Coordinator

JOB SUMMARY

The Scheduling Coordinator is responsible for maintaining a weekly department schedule that assigns staff to client shifts that will maximize the clients budgeted hours, staff retention and profitability. The coordinator complete schedules in a timely manner, making adjustments as needed in real time, and communicating with staff effectively.

DUTIES/RESPONSIBILITIES

Maintain accurate schedules. Utilize electronic scheduling software. Assign staff to available shifts based upon staff's availability/client need. Alter schedules to reassign staff to mandated shifts as needed and notify staff of the changes. Serve as point of contact for staff to schedule, change, and/or cancel shifts. Serve as point of contact for staff for call-offs during scheduled work hours. Forecast census for staffing. Compile and analyze monthly data related to client hours, staff hours, overtime, and contract utilization. Evaluate scheduling alternatives to support Service Authorization changes and maximize profitability. Be available as scheduled, or as needed, to receive emergency communication during non-traditional work times. Required to carry on-call phone two weekends a month. Complete clerical duties, which include but not limited to; Assist with maintaining the staff availability binder and making necessary monthly changes to the transportation schedule as it relates to shift changes. Schedule necessary training for the Direct Support Professionals. Serve as Direct Support Professional as needed during traditional and non-traditional work times while on call, when call offs cannot be covered. Schedule Medication Passes when working staff cannot do so. Schedule new hires' shadow shifts. Maintain positive relationships with staff to ensure staff retention. Remain compliant with all required training and documentation. Other duties as assigned.

PHYSICAL REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times.

REQUIRED SKILLS/ABILITIES

Strong organizational skills with excellent attention to detail Excellent interpersonal skills Excellent written and verbal communication skills Demonstrated proactive approaches to problem-solving with strong decision-making capability Excellent management and supervisory skills Ability to work a flexible schedule as needed Proficient in Microsoft Office Suite or similar software.

EDUCATION AND EXPERIENCE

High school diploma or GED 2 years' experience in related field Experience with the intellectually/developmentally disabled population preferred