Fixed Operations Specialist

• General information
• Ref #
• 22334
• Remote?
• No •Ally and Your Career•Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings.

We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

• The Opportunity
• Serve as a consultative expert in dealer fixed operations, helping drive growth, retention, and performance of Ally's F&I products and claims offerings across the assigned territory.

This role partners closely with dealers and internal matrix teams to deliver strategic guidance, identify opportunities for improved profitability, and reduce claims leakage. The position is responsible for building strong account relationships, providing exceptional service and support, and influencing dealer behaviors that positively impact loss performance. In addition, this role participates in partner meetings as a technical subject matter expert, contributing insights on financial structure, operational effectiveness, and business results.

Candidate must reside in or be willing to relocate to St. Louis, MO, requiring travel throughout the surrounding St. Louis and Kansas City area.

• The Work Itself
• Establish the "Hawthorne Effect" through regular and consistent onsite presence at assigned dealers
• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Establish a dealer-facing contact cadence appropriate for assigned dealer based on loss performance
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Perform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholders
• Deliver dealer-facing training to support products, processes and action plans
• Ensure accurate and timely documentation of all activities in Salesforce
• Communicate and collaborate regularly with matrix partners to support dealer retention and acquisitions
• Serve as a subject matter expert and assist with training and onboarding new team members
• Participate in additional training, educational activities, and regulatory compliance awareness
• Engage in and lead special projects
• The Skills You Bring
• Minimum Qualifications
• 1+ years of experience
• High school Diploma or GED equivalentPreferred Qualifications
• Bachelor's degree preferred
• 3+ years of Automotive industry experience; prior dealer experience preferred
• Automotive technical expertise
• Ability to develop relationships with dealer principals and decision makers
• Problem solving capabilities
• Must be able to work independently with minimal supervision
• Must possess excellent communication, collaboration, interpersonal and organizational skills
• Analytical skills to assess data and identify trends
• Proficient knowledge of Microsoft Office programs including Power BI
• Strong customer service skills and professional presence
• In Canada may require fluency in French
• How We'll Have Your Back
• Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away:

competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

• Planning for the

Future:

plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

• Supporting your

Health & Well-being:

flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

• Building a

Family:

adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

Work-Life Integration:

other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the

COVID-19

vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

• _

Base Pay Range:

_

• An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

• Emerging:

• 85000

• Experienced:

• 117500

• Expert:

• 150000

Incentive Compensation:

This position is eligible to participate in our annual incentive plan