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Job Description
The Home Health Aide (HHA) Scheduler is responsible for coordinating and maintaining client and HHA schedules to ensure timely, efficient, and high-quality service delivery. This position serves as a key communication link between clients, caregivers, and agency staff, managing scheduling changes, staffing needs, and service continuity while maintaining accurate documentation and exceptional customer service.
Schedule:
Monday-Friday, 9am-5pm
Work Location:
In person, Lynn office
Position Type:
Full Time Essential Duties & Responsibilities:
Coordinate and maintain client and caregiver schedules based on service priorities, staffing availability, and client needs. Schedule, reschedule, and fill open shifts resulting from call-offs, illnesses, emergencies, or other staffing changes. Communicate scheduling updates and service changes to clients, caregivers, and other appropriate parties in a timely manner. Maintain accurate scheduling records, missed visit reports, and service documentation within the agency's scheduling system. Monitor staffing assignments to maximize productivity and minimize overtime. Identify and escalate scheduling concerns, service issues, staffing challenges, and employee performance concerns to management. Prioritize and fill client cases promptly to support continuity of care and service delivery goals. Complete scheduling corrections and updates accurately and within established timeframes. Assist with intake activities and collect necessary scheduling information. Participate in rotating weekend, holiday, and on-call coverage as required to ensure uninterrupted client services. During on-call shifts, coordinate caregiver coverage, document communications, and communicate unresolved issues to the Scheduling Department.
Qualifications:
High school diploma or GED required. Previous experience in home health care, health care scheduling, staffing coordination, or a related field preferred. Strong organizational, multitasking, and problem-solving skills with the ability to manage competing priorities. Excellent customer service, communication, and interpersonal skills. Proficiency in Microsoft Office applications, including Word, Outlook, and Excel. Ability to work effectively with multiple members of the health care team and maintain confidentiality. Ability to work rotating weekends, holidays, and on-call assignments as needed.
We Offer:
Generous earned time package Retirement planning: 403(b) savings plan with employer match Tuition reimbursement Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire Pre-tax flexible spending accounts (FSAs) for health care and dependent care expenses Access to personal wellness and financial support programs On-site Fitness Center (Lynn office)
About All Care:
Since 1911, All Care has been expanding programs and services to meet the changing needs of the patients we serve. All Care's dedicated health care professionals and caring staff provide the highest quality, compassionate services to patients and families throughout the North Shore, Eastern MA, Greater Boston & Merrimack Valley communities. All Care specializes in providing a full continuum of in-home services. From nursing and rehabilitation therapy to palliative and hospice care to private pay services and adult foster care, we offer solutions, resources, and assistance to each patient and family ensuring quality of life at every phase of need. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.
