Associate Director, IT Infrastructure Operations and Process Improvement

Job Listing ID:

4472359

Job Title:

Associate Director, IT Infrastructure Operations and Process Improvement Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/14/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Become a part of our caring community The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics to assess the performance of IT resources, infrastructure systems and optimizes performance through process improvement activities. Associate Director, IT Infrastructure Operations and Process Improvement requires a solid understanding of how organization capabilities interrelate across IT department(s). The AD is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of infrastructure operations and systematization - with the ability to effectively communicate with customers and internal stake holders. This will include generating and providing recommendations on how Humana should optimize services, compliance controls through analysis, develop automation and IaC that enables teams to leverage best practices for running efficient solutions. The Associate Director, IT Infrastructure Operations and Process Improvement is accountable for leading the design, reliability, scalability, and operational excellence of Humana's infrastructure. This position ensures high availability, optimal performance, security, and compliance for mission-critical operating systems. This leader will collaborate closely with Application Developers, DBAs, Site Reliability Engineering (SRE), and Systems Engineering teams to establish and maintain standardized, resilient, and automated solutions across a range of technologies, including Windows, AIX/Linux, Storage & Backup, Print Services, and Citrix. This role will also spearhead the application of AI and Agentic AI to infrastructure operations -driving predictive insights, automated remediation, intelligent observability, and operational copilots that reduce manual overhead while maintaining strict healthcare compliance (HIPAA, PHI). Additionally, this role is responsible for providing governance and oversight, ensuring that the Managed Service Provider consistently meets or exceeds established key performance indicators (KPIs). Key Responsibilities Strategic Leadership & Governance Provide senior-level leadership in developing Humana's on-premises operations strategy, governance framework, and optimization initiatives. Collaborate with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to Service Level Agreements (SLAs). Maintain relationships with key partners and service providers to drive improvements in operational performance and cost efficiency. Conduct regular reviews of Managed Services and ensure operational compliance with security, privacy, and regulatory requirements in healthcare environments. Operational Excellence & Process Improvement Implement

ITIL/ITSM

frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, fostering a culture of continuous improvement. Lead and mature the Incident and Problem Management functions, minimizing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). Drive proactive monitoring and operational readiness using automated tools and event correlation systems to ensure 24/7 uptime of mission-critical systems. Identify, standardize, and automate suitable processes in collaboration with platform engineering teams to enhance efficiency and reliability. Collaboration & Integration Foster cross-functional collaboration across Humana's technology ecosystem to align operations with business priorities and compliance standards. Partner with Engineering and ...

Job Classification:

Computer and Information Systems Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A